Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
RH
Robert Half
Patient Service Rep
Career Insights for Registrar / Patient Service Representative
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Pennsylvania data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$46,109 / year median in Pennsylvania
+2% projected growth
Job Description
We are looking for a Patient Service Representative to support daily front-end patient operations in Blue Bell, Pennsylvania. This Long-term Contract position is well suited for someone who communicates clearly, handles sensitive information with discretion, and provides a positive experience for patients throughout the scheduling and registration process. The role includes coordinating appointments, verifying insurance details, managing referrals and authorizations, and maintaining accurate records within electronic medical systems. Success in this position requires strong customer service skills, attention to compliance standards, and the ability to resolve issues efficiently in a HIPAA-regulated environment.
Responsibilities:
- Welcome patients and provide courteous assistance with scheduling, registration, and general service inquiries.
- Arrange appointments, update calendars, and coordinate changes while following established office procedures.
- Review patient demographic information and maintain accurate documentation within EMR and Epic systems.
- Confirm insurance eligibility, collect copays when required, and support benefit-related administrative tasks.
- Process referrals and authorizations in a timely manner to help ensure continuity of care.
- Address patient concerns, troubleshoot service issues, and escalate complex matters when appropriate.
- Handle confidential records in accordance with HIPAA requirements and internal compliance protocols.
- Support additional administrative or financial tasks as needed, including ad hoc assignments related to patient services.
- Strong verbal and written communication skills with the ability to interact professionally with patients and staff.
- Experience scheduling appointments and managing patient-facing administrative workflows.
- Working knowledge of insurance verification, benefit functions, referrals, and authorization processes.
- Familiarity with EMR platforms; experience with Epic software or ProFile module is an advantage.
- Ability to maintain accuracy when entering patient demographic and insurance information.
- Understanding of HIPAA standards, confidentiality practices, and healthcare compliance expectations.
- Proven ability to resolve issues efficiently while delivering high-quality customer service.
- Prior exposure to healthcare support tasks such as copay collection or screening coordination is a plus.