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PATIENT SERVICES ASSOCIATE

PRIMARY

CARE GROVE CITY

Job Category:

BUS OFFICE/PT REGISTRATIO

Requisition Number:

PATIE026438

\nApply now Posting Details\n

Posted:

July 9, 2026\nPart-Time\nOn-site\nLocations\nShowing 1 location\n

PRIMARY CARE

GROVE CITY\n675 N.

Broad St. Ext.\nSte. 3\nGrove City, PA 16127, USA Job Details\nDescription Perform administrative and secretarial functions in direct support of the Physician Practice. Position has direct customer contact to obtain accurate demographic and insurance information and to facilitate scheduling the patient for appointments and procedures. Communicate with internal and external customers. Facilitate referrals, authorizations, scheduling, and patient flow through the process. Essential Job Functions Ensure positive customer service atmosphere and interaction in reception area.\nInteract with co-workers and internal customers in a respectful and professional manner.\nProcess telephone calls and messages promptly, accurately, courteously, and efficiently.\nFollow recommended department guidelines for triage and scheduling of patients.\nProcess patient information.\nInterview and pre-register patients at the time of or prior to the visit date.\nEnter all information into the billing system per established policies and procedures.\nAccurately code visit based on diagnosis given.\nIdentify coding discrepancies and seek clarification to maximize reimbursement/minimize rejections.\nEnter all charges/codes into billing system accurately.\nSupport financial objectives.\nMake every effort to collect payment at the time of visit.\nAccurately complete cash sheets.\nDeliver cash and cash sheets daily to appropriate place.\nAssist in maintaining/decreasing organization/departmental costs.\nFacilitate patient access to care.\nSchedule patients for appropriate intervals and provider based on protocols.\nAssist patient to access specialty care and testing per physician order where applicable by office location.\nProvide instructions and directions based on protocols and physician order.\nAssist the patient to meet insurance requirements for continued care.\nProcess referrals in a timely manner.\nCoordinate and submit necessary information to obtain timely authorizations.\nDemonstrate accountability for professional development.\nAct as a patient advocate.\nPerform effectively in the role of preceptor/mentor to new hires and/or students.\nDemonstrate the ability to solve problems and seek assistance from immediate supervisor when appropriate.\nAssist in department's compliance with preparing for annual surveys and/or other regulatory agencies.\nParticipate in continuous survey readiness for inspections and surveys.\nSupport performance improvement initiatives within the physician practice.\nAssist in data collection as directed by the manager/physician.\nIncorporate into practice performance improvement initiatives that have been implemented.\nMaintain the environment of care.\nEnsure that supplies are replenished daily.\nConsistently maintain a clean safe environment.\nCognitive ability to function and concentrate on the essential and specialty functions of the job at a high level.\nAchieves thoroughness and accuracy when accomplishing an essential or specialty function of the job.\nAbility to think and concentrate for an entire shift.\nOther duties as assigned. Required Qualifications High School Diploma, GED or next level of higher education.\nStrong leadership ability, good organizational skills, independent and critical thinking skills, and sound judgment.\nStrong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience. Preferred Qualifications Previous outpatient office experience. Two years' experience in a medical/billing/fiscal or customer service function strongly preferred.\nMedical terminology and third-party health care coverage experience preferred. License, Certification & Clearances PA Act 34 Pennsylvania Access to Criminal History Clearance. Supervisory Responsibilities This position has no direct supervisory responsibilities, but does serve as a coach and mentor for other positions in the department. Position Type/Expected Hours of Work Regular, consistent, on-site and timely attendance.\nIncumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.).\nTravel may be expected locally between IHS locations. LEAN Actively promotes a Lean work culture by performing team member duties to encourage consistent use of LEAN principles and processes, including continually seeking work process improvements. Recognizes the necessity of taking ownership of one's own motivation, morale, performance and professional development. Strives for behavior consistent with being committed to IHS's missions, vision and values. AAP/EEO Independence Health is an Equal Opportunity Employer. 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Absolute Necessity. Marginal
Minimal Necessity. Constantly
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2.5 to 5.5 hours or more or 32-200 reps/shift. Occasionally
0.25 to 2.5 hours or 2-32 reps/shift. Rarely
Less than 0.

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Absolute Necessity. Marginal
Minimal Necessity. Constantly
5.5 to 8 hours or more or 200 reps/shift. Frequently
2.5 to 5.5 hours or more or 32-200 reps/shift. Occasionally
0.25 to 2.5 hours or 2-32 reps/shift. Rarely
Less than 0.

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