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IR
Indiana Regional Medical Center
Patient Service Technician (Phlebotomist) - Casual
Career Insights for Registrar / Patient Service Representative
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Based on Pennsylvania data
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What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$46,109 / year median in Pennsylvania
+2% projected growth
Job Description
In this role you will be: Verbally requesting additional information for completion of testing and investigating new/unusual test requests. Collecting blood specimens from inpatients, outpatients, nursing home, and home-bound patients. Verifying that patients meet test preparation criteria and instructing patients in the collection and handling of non-blood specimens. Ensure patient identification, specimen labeling, and collection procedures are followed accurately. Sorting and transporting specimens, requests, mail, and results to appropriate locations. Performing legal blood draws, urine drug collections, and breath alcohol testing. Administering glucose-test beverage to patients on order of physician. Utilizing the computer and clerical skills to perform tasks. Utilizing knowledge of medical terminology and ICD-10 coding as used in the lab. Utilizing excellent interpersonal communication skills to interact with patients and visitors. Ensure proper stocking of collection supplies. Ensure adherence to infection control, safety, CLIA, COLA, OSHA, and HIPAA regulatory requirements and guidelines. Assist in training new staff and laboratory students as needed.