Benefits:

Paid Holidays 403(b) with Employer match Dental insurance Health insurance Paid time off Vision insurance LCH Health and Community Services (LCH) is a Federally Qualified Health Center and Patient-Centered Medical Home serving southern Chester County, PA. Our mission is to improve patient health and wellbeing through innovative, high-quality, whole-person care. We are proud to provide integrated, person-centered services in a bilingual and bicultural environment , helping to drive better outcomes for the communities we serve. About the Role We're seeking a Patient Services Representative (PSR) to deliver excellent customer service both over the phone and at the front desk. This role is essential in creating a positive patient experience while supporting scheduling, registration, and daily clinic operations. What You'll Do Answer incoming calls, schedule appointments, and route inquiries Greet patients and manage check-in/check-out processes Register patients and maintain accurate records in the EHR Verify insurance and assist with updates (including PCP selection) Manage voicemails, patient portal messages, and schedule changes Collect payments and reconcile daily transactions Coordinate patient needs with clinical staff and follow triage protocols Support patient flow and overall front office operations Maintain confidentiality and HIPAA compliance Schedule Expectations Full-time role with requiring a minimum of one evening shift per week What You Bring Bilingual Spanish/English required High school diploma or equivalent Valid driver's license (PA, DE, or MD) Customer service experience (healthcare preferred) Experience with EHR systems and Microsoft Office Key Skills Strong communication and customer service skills Organized, detail-oriented, and able to multitask Problem-solving mindset with ability to assist patients effectively Team player who thrives in a fast-paced environment Why Join LCH? Mission-driven organization serving diverse communities Supportive, team-oriented environment Opportunity to make a meaningful impact on patient care Apply Today! Join a team dedicated to improving lives through compassionate, high-quality care.