ESSENTIAL FUNCTIONS

\nOffice Skills\nDemonstrates excellent interpersonal communication skills that translate across the phone, e-mail and in person.\nEffectively and efficiently schedules patients' initial and follow up visits as needed.\nGreets patients & visitors; Registers patients.\nAssists with answering & triaging referral telephone calls; demonstrates the ability to understand and differentiate between the different types of therapy.\nUtilizes patient EMR system\nCollects and verifies insurance information for new and existing patients who have a change in insurance during course of care.\nAttains correct insurance benefit information from insurers.\nCommunicates benefits, and potential financial responsibility to patients.\nCollects patient copays at time of service and consolidates payments on a weekly/daily basis based on location.\nFollows up with patients who have out-of-pocket costs.\nCommunicates with and resolves patient questions regarding insurance and benefits.\nObtains authorization for necessary services from insurers for patient\nPerforms accurate and timely maintenance of authorization functions, referrals and visit limit tracking in Cerner.\nPrevents disruption of service by securing necessary authorizations prior to the end date after consulting with therapist.\nAnswers patient calls regarding authorization questions.\nResearches denials due to authorization or referral issues to determine cause and resolution; resubmits claims after gathering necessary information.\nAssists in obtaining patient satisfaction surveys\nPerforms other duties as requested\nDocumentation\nAccurately utilizes patient EMR system\nAccurately copies record when requested\nAccurately tracks the need for insurance reauthorizations for patients\nTeam Effort\nIdentifies work unit issues & implements solutions\nOrients new staff\nDemonstrates flexibility to help others (provide coverage, adjust work schedule to meet needs) Shares knowledge with others\nEmbraces change and promotes a positive work environment\nDemonstrates management skills by prioritizing, organizing and completing job responsibilities.\n

PROTECTS CUSTOMER AND ORGANIZATION INFROMATION

\nBy keeping information confidential, following Good Shepherd's policy and procedures for release of information, maintaining secure medical records and maintaining security for the contents of the business office.\n

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nEducation\nHigh School Diploma required\nAssociate's Degree preferred\nWork Experience\n1-2 years of experience in an administrative position with computer skills required\nPrior health insurance experience preferred\nLicenses / Certifications\nBasic Life Support / CPR, as a healthcare provider, per the American Heart Association preferred\n

GOOD SHEPHERD'S UNIVERSAL FLU PROGRAM

\nAs a health-care provider, we have a professional and ethical obligation to protect our patients and residents from developing further complications.\n

GOOD SHEPHERD'S UNIVERSAL FLU PROGRAM

\nTo protect our patients and residents, Good Shepherd requires influenza (flu) vaccinations for all Associates, licensed independent practitioners, contracted, agency and temporary employees, students and volunteers.\n•

Important Note:

Good Shepherd & GSPP Rehabilitation are drug free and tobacco free work environments. As a result, candidates selected for employment may be subject to a drug screen test.•Good Shepherd is an Equal Employment Opportunity employer and does not discriminate in its hiring or employment practices. 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