A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
Associate Registrar for Operations, Office of the Registrar Indiana University - 4.1 Bloomington, IN Job Details Full-time $70,000 - $75,000 a year 4 hours ago Benefits Paid parental leave Health savings account AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Paid time off Employee assistance program Life insurance Retirement plan Qualifications Coaching Research Team development Research regulatory compliance Educational compliance and regulation understanding Cross-functional communication Full Job Description Department
REGISTRAR
(BL-REGR-IUBLA) Department Information The Office of Enrollment Management (OEM) at Indiana University Bloomington is dedicated to attracting, enrolling, and supporting a community of talented students from Indiana, across the nation, and around the world. OEM integrates strategic planning, data-informed decision-making, and collaborative partnerships across campus to create a seamless student experience from first contact through graduation. Through its units Admissions, Scholarships, the Registrar, Student Financial Assistance, Student Central, Orientation and Enrollment Programs, Retention, Planning and Research, Enrollment Marketing and Communications, Administration and Fiscal Affairs, and Development OEM advances the university's mission by fostering student success while upholding IU Bloomington's tradition of academic excellence and public service The Office of the Registrar supports Indiana University Bloomington's academic mission by facilitating key instructional and enrollment processes. The team provides high-quality service to students, faculty, and staff through the management of student records, course scheduling, registration, and academic policy implementation. Job Summary Department-Specific Responsibilities Serves as the primary leader for operational analysis, integration, and continuous improvement across Registrar operations. Identifies opportunities to strengthen organizational effectiveness. Develops recommendations for leadership consideration. Coordinates cross-functional initiatives. Supports implementation of approved operational and organizational improvements. Through project leadership, collaboration, and process improvement, this position contributes to an integrated, effective, and student-centered service model. Serves as the primary leader for operational integration and organizational effectiveness across Registrar operations. Conducts operational assessments of registrar services, academic processes, student information system workflows, staffing models, and service delivery practices to identify opportunities for improved efficiency, effectiveness, compliance, and service quality. Develops data-informed recommendations that enhance registrar services, academic operations, workforce effectiveness, student support, and organizational performance. Provides oversight and coordination of key university and operational calendars, including the Academic SIS Calendar, Official Academic Calendar, internal operational calendars, and other critical planning tools supporting academic operations, student information system activities, regulatory requirements, and institutional priorities. Provides strategic analysis, recommendations, and implementation support to the leadership in advancing departmental priorities and operational initiatives. Partners with Assistant Registrars and functional leaders to align priorities, address operational challenges, and strengthen coordination across operational areas. Builds collaborative partnerships with students, faculty, staff, and campus stakeholders to improve service delivery and support institutional objectives. Evaluates organizational capabilities and operational dependencies to identify opportunities for workforce development, knowledge transfer, succession planning, and service continuity. Researches and recommends resource-sharing, cross-functional support, and service delivery models that strengthen registrar operations, enhance organizational flexibility, and support continuity of critical academic and student services. Identifies opportunities to improve and standardize registrar services, student information system processes, academic operations, compliance-related activities, and related business practices. Coordinates implementation of approved operational and organizational changes and evaluates outcomes to support continuous improvement. Monitors workload trends, service demands, and organizational capacity to anticipate resource needs and inform staffing and workload recommendations. Leads cross-functional projects and organizational initiatives involving multiple operational areas and stakeholders. Represents the Office of the Registrar on committees, workgroups, and university initiatives as assigned. General Responsibilities Provides day-to-day operational management of registrar staff. Establishes short-term operational objectives. Identifies operational issues and/or areas of improvement and implements solutions to improve processes and/or operational efficiency. Analyzes, monitors, and evaluates performance of assigned staff; establishes work priorities, conducts performance reviews, and provides corrective action as needed. Ensures adequate staffing and effective scheduling; participates and informs employment decisions for assigned staff. Provides direct supervision and oversight of assigned staff and activities; impacts, and is held accountable for, the performance of team and/or assigned staff. Ensures and provides training to assigned staff to improve registrar operations; researches and identifies development opportunities for assigned staff. Researches and stays up-to-date on new industry registrar standards, best practices, and emerging technology; keeps next-level leader(s) informed of trends as well as significant problems. Qualifications Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
EDUCATION
Required Bachelor's degree in business, public policy, or related field Preferred Master's degree
WORK EXPERIENCE
Required 2 years in student services, registrar services, higher education student affairs, or related field Preferred 1 year of management experience in a related field Experience in a large multi-campus university student records office and knowledge of academic policy and procedures Experience with development and implementation of computerized student record systems Experience working with multiple teams and people leaders in an operational context SKILLS Required Proficient written and verbal communication skills Maintains a high degree of professionalism Demonstrates time management and priority setting skills Demonstrates a high commitment to quality Excellent organizational skills Excellent collaboration and team building skills Effectively coaches and delivers constructive feedback Instills commitment to organizational goals Possesses a high degree of initiative Demonstrates excellent judgment, tact, and diplomacy Ability to interpret federal, state, and institutional rules and regulations and required procedures associated with compliance required Preferred Knowledge and expertise to participate in complex collegial analysis to create and modify operations and business processes in support of and maintenance of the academic student record Highly developed oral and written communication and presentation skills Knowledge of best practices in student records administration and the ability to effectively use a variety of feedback and quality control methods to evaluate, plan management effectiveness Working Conditions / Demands This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation. Work Location Bloomington, Indiana This position is eligible for a hybrid schedule (mix between remote and in-person work), subject to change in the future based on university policy and business needs. Advertised Salary $70,000- $75,000 annually based on experience Benefits Overview For full-time staff employees, Indiana University offers a wide array of benefits including: Comprehensive medical and dental insurance Health savings account with generous IU contributions Healthcare and dependent care flexible spending accounts Basic group life insurance paid by IU Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death and dismemberment insurance Base retirement plan with generous IU contributions, subject to vesting Voluntary supplemental retirement plan options Tuition subsidy for employees and family members taking IU courses 10 paid holidays plus a paid winter break each year Generous paid time off plans Paid leave for new parents and IU-sponsored volunteer events Employee assistance program (EAP) Learn more about our benefits by reviewing the IU Benefit Programs Brochure.
Job Classification Career Level:
Operational FLSA:
Exempt Job Function:
Student Services Job Family:
Registrar Click here to learn more about Indiana University's Job Framework. Posting Disclaimer This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date. If you wish to include a cover letter, you may include it with your resume when uploading attachments. Equal Employment Opportunity Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information. Campus Safety and Security The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at or by visiting IUPD.
