A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
AVISE Patient Advocate Team (APAT) Representative Exagen Inc. - 2.8 Carlsbad, CA Job Details Full-time $22 - $25 an hour 10 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Paid time off Work from home Vision insurance Life insurance Qualifications Insurance third-party billing Debt collection phone call Managing customer accounts Account maintenance Medical software Phone communication Health insurance customer support HIPAA Patient advocacy Credit card payment processing Customer payment reminders Phone canvassing Health information regulatory compliance Organizational skills Medical explanation of benefits reviews Billing issue inquiries Handling patient inquiries Clinical confidentiality policies Medical debt collection accounts Customer interaction during outreach Communication skills Entry level Patient collections management Client interaction via phone calls
Full Job Description Overview:
Exagen is a patient-focused and discovery-driven life sciences company dedicated to transforming the care continuum for patients suffering from debilitating and chronic autoimmune diseases. Our goal is to enable rheumatologists to improve care for patients through the differential diagnosis, prognosis, and monitoring of complex autoimmune and autoimmune-related diseases, including lupus and rheumatoid arthritis. By leveraging our proprietary Cell-Bound Complement Activation Products, or CB-CAPs, technology, we help get to the real cause of a patient's symptoms and guide their journey to improved health.
Responsibilities:
The APAT representative is responsible for all functions within the Patient collections department for a growing diagnostics company. The APAT department is a call center environment where Primary duties include outbound and inbound patient calls which include providing information about Exagen's unique AVISE testing and securing patient payments. Representatives are required to maintain confidentiality adhering to all HIPAA guidelines and regulations as well as perform other duties as deemed by management.
Location note:
The schedule for this position has a hybrid schedule of on-site Monday, Wednesday, and Thursday, and work from home Tuesday and Friday. Working hours will be 8:00 am - 4:30 pm. Accepting heavy inbound calls from patients regarding but not limited to: Testing, billing process, cost, statement, collection letters, payer correspondence, Exagen correspondence, initial claim notification letter, invoice letter, patient consent, aged AR letter, insurance eligibility, refunds Noting all patient accounts with appropriate and relevant detail Sending case alerts to billers Securing payment over the phone via credit card Working special projects as assigned Outbound manual calls on patient lists provided from lead. Adding trackers to accounts Returning missed calls
Qualifications:
Patient medical collections and call center experience desired Demonstrates good communication skills Demonstrates good organizational skills Previous billing software experience desired Understands insurance billing and how to read EOB's Works well with others in a spirit of teamwork and collaboration Great customer service skills Pay range: $22 - $25 per hour
Benefits:
We offer a competitive benefits package designed to support the health, financial well-being, and work-life balance of our employees, including medical, dental, and vision insurance; Health Care and Dependent Care Flexible Spending Accounts; a 401(k) retirement savings program; 4 weeks paid time off (PTO); paid company holidays; employer-paid life insurance; optional life insurance; and employer-paid short-term and long-term disability insurance.
