Job Overview MedWish MedWorks is a humanitarian nonprofit organization dedicated to advancing health equity and environmental sustainability. We achieve this by providing essential care, redistributing surplus medical supplies, and connecting medically underserved communities with vital resources, in Northeast Ohio and around the world. MedWish MedWorks was formerly MedWish International and Medworks. We merged in September 2024 and together, we can make an even bigger impact through our work. Visit to learn more. Position Summary The Patient and Client Support Specialist reports to the Navigation Manager and serves as the primary liaison for individuals and families who need health care services. They facilitate the initial introduction to the organization's services and maintain ongoing contact with each assigned client. The Patient and Client Support Specialist will execute outreach and education campaigns, provide facilitated enrollment services, and coordinate referrals between relevant entities, working individually and as part of a team. Primary Responsibilities Develop rapport and relationships that foster trust to ensure clients feel comfortable and safe Provide face-to-face visits and make outreach calls to the client based on their needs The ability to communicate a fundamental understanding of financial assistance programs, Medicaid, and other benefits enrollment qualifications Provide courteous, professional, and confidential assistance in a manner that is culturally appropriate to all clients seeking health benefits Conduct marketing and outreach within local communities about health insurance options Help local community members access health care by enrolling them in Ohio Medicaid, SNAP, and other benefits programs via MW2 clinics, community health fairs, educational events, and MW2 navigation helpline. Work with individuals to help them identify health care facilities that they can access for ongoing health needs Determine eligibility and complete an application for Prevent Blindness Ohio to help clients receive free eye exams and glasses Breaking down complicated health care information so it is easily understandable to our clients Presenting a warm, open presence for clients during every interaction Documenting clients' preferences, questions, and issues while respecting privacy laws for patient protection (HIPAA) Maintain accountability, reliability and dependability when performing all assigned job duties Work independently, with the ability to manage a primarily remote schedule. Ensure that follow-up is completed to capture client referrals and outcomes

Other:

Assist with mission critical projects as all clinics, special events, the inventory audit, and other organizational needs. Assist with volunteer sorting. Maintain a clean warehouse and assist with facility maintenance and cleaning needs as requested. Exhibit conduct that reflects MedWish MedWork's core values. Conduct the monthly Safety Audit at least once per year. Follow MedWish MedWork's health and safety protocols and standards, and promote a safe and productive work environment for all staff, volunteers, and visitors. Must be available to work every day Tuesday through Friday with being in office on Tuesdays from 9am to 1pm. Requirements & Qualifications Bachelor's Degree preferred, or 4+ years relevant work experience General knowledge of available benefits programs and healthcare landscape. Familiarity of payment systems and resources available to assist low-income/uninsured clients Must be organized, detail oriented and can work effectively under pressure in both a team setting and individually Demonstrated commitment to the field and a passion for serving under-served and under-resourced individuals, families and/or communities; particularly people living in poverty Ability to pass a background check and drug test Able to handle confidential materials professionally with discretion Willing to be flexible and adapt to evolving team needs Proficiency with Microsoft Office (Word, Excel, and PowerPoint) Bilingual/Spanish-speaking a plus Experience working with nonprofit organizations or community groups and/or community clinics strongly preferred Clear and effective verbal and written communication skills Ability to work with people from diverse backgrounds Valid Driver License with safe driving record Passion for the MedWish MedWorks mission This position is eligible to work remotely three days a week. In-office presence will be required one day per week and as needed for special projects/tasks and all clinics.

JOB TYPE

Hourly, Non-Exempt

SCHEDULE

Part-time, 18 hours per week between 8am and 5pm Tuesday -

Friday Pay:

$24.00 - $26.00 per hour Expected hours: 18.0 per week

Benefits:

401(k) Flexible schedule Paid time off Retirement plan

Education:

Bachelor's (Preferred)

Experience:

Navigation :

4 years (Preferred) Ability to

Commute:

Cleveland, OH 44114 (Required)

Work Location:

Hybrid remote in Cleveland, OH 44114