Job description Remote Patient Customer Service Representative

•Only Candidates residing in Findlay, Ohio Full-time (Paid Training) Monday - Friday Must have open availability between the hours of 9am-8pm EST $15-$16 per hour+ MONTHLY

AND QUARTERLY BONUS INCENTIVES YOU MUST HAVE YOUR OWN EQUIPMENT

Our Company United Collection Bureau Inc. is a national firm providing accounts receivable management services to healthcare facilities, financial services, businesses, and government entities. We know how important having a team of experts is to our clients, and we believe our people are the key to success. UCB has created a successful culture by creating a fun place to work, hands-on computer based training, and generous benefit programs. Come join our team of experts! Job Description We are seeking a highly motivated and passionate Customer Service Representative to join our team

ESSENTIAL DUTIES

You will support and provide superior customer service via phone. Handle incoming patient's telephone calls in a professional and courteous manner. Resolve patients inquiries with accuracy, efficiency, and quality De-escalate situations involving dissatisfied patients, while offering patient assistance and support. Use questioning and listening skills that support effective telephone communications. Access patient account information via computer software and make necessary updates as needed. Document patient's inquiries and requests efficiently in our system Meet and exceed personal and department objectives and metrics

POSTION REQUREMENTS

Previous call center experience: Medical Terminology Strong active-listing and verbal - communication Proficiency in problem -solving Ability to multitask and mange time effectively Have High School Diploma or equivalent Highly Motivated, fast learner

BENEFITS

Your hard work and professional dedication will be rewarded with a highly competitive compensation package, including bonus potential.

PAID TRAINING

Additional Benefits include Health Insurance, Dental Insurance, Vision Insurance, Retirement 401-k Plan, Direct Deposit, and Life Insurance, Vacation Pay, Holiday Pay, and Earned Time Off.

Pay:

$15.00 - $16.00 per hour Expected hours: No more than 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Work from home

Work Location:

Remote