Provides secretarial and receptionist support to nursing units appropriate to the age of patients served, follows Standards of Care, Standards of Practice, and State Practice Guidelines, utilizes principles of Strategic Quality Management, maintains a safe environment of care, contributes to a collaborative practice with other nursing staff and disciplines. The Patient Access Rep is responsible for efficient and orderly registration of patient. Ensures that accurate patient information is collected and verifies insurance benefits and eligibility. Ensures all incoming telephone calls are promptly and courteously answered and routed to the correct extension within the Hospital. Greets all visitors to the Hospital promptly and courteously. Arranges for patients to speak with Financial Counselor if needed.

POSITION RESPONSIBILITIES

STANDARD I:

Behavior Standards

STANDARD II

Job Knowledge/Productivity Completes position responsibilities by following established guidelines and protocols within the appropriate time frame.

STANDARD III

Communication/Interpersonal Skills Demonstrates good skills in all forms of communication.

STANDARD IV

Education/Development/Initiative Maintains education and development appropriate for position.

STANDARD V

Hospital/Department Policies and Procedures Adheres to established hospital and department guidelines and protocols.

STANDARD VI

Teamwork Works well with others in a spirit of teamwork and cooperation.

STANDARD VII

Position Specific Performance Criteria/Essential Job Functions Performs position specific job functions at an acceptable level.

QUALIFICATIONS

Education:

High school diploma or GED equivalent required.

Experience:

None Knowledge, Skills, Abilities:

Must possess strong customer service and verbal communication skills. Maintain compliance with HIPAA and patient confidentiality.