Part-Time | 14-21 hours per week Pink Ribbon Gals is seeking an organized, compassionate, and dependable Referral Intake Specialist to join our team. This position plays an important role in creating a smooth experience for patients from the moment we receive a referral through the scheduling of their first appointment. The Referral Intake Specialist serves as a key point of communication between our patients, referral sources, insurance team, and clinical staff. The ideal candidate is comfortable communicating with patients, enjoys keeping details organized, and is persistent about following up to make sure nothing falls through the cracks. A medical background is not required but preferred . Experience in a medical office, healthcare setting, insurance, patient scheduling, or referral coordination is a plus. Responsibilities Receive and process new patient referrals accurately and promptly. Make initial contact with referred patients to welcome them, explain the next steps, and assist them through the intake process. Send intake paperwork and follow up with patients to ensure all required documents are completed and received. Schedule patient appointments and ensure necessary information is in place prior to the appointment. Coordinate with our insurance team to ensure benefits and coverage are verified. Communicate with physicians' offices and other referral sources to obtain prescriptions, medical records, documentation, or other information needed to properly process the referral. Follow up consistently with patients and referral sources when information is incomplete or outstanding. Maintain accurate and organized patient and referral records. Scan, fax, upload, and electronically manage documents as needed. Communicate internally with team members regarding referral status, scheduling, insurance verification, and outstanding documentation. Help identify and resolve issues that could delay a patient's appointment or services. Handle patient information professionally and maintain appropriate confidentiality. What We're Looking For We are looking for someone who is: Friendly, compassionate, and professional when communicating with patients. Highly organized and attentive to detail. Comfortable managing multiple referrals and follow-up tasks at the same time. Proactive and willing to follow up until outstanding items are resolved. A strong written and verbal communicator. Dependable and able to work independently while also collaborating with a team. Comfortable learning new systems and processes. Computer savvy and confident working in a primarily digital environment. Technology Skills Candidates should be comfortable with: Email and electronic communication Cloud-based software and web applications Microsoft Office/Microsoft 365 Electronic document management Scanning and uploading documents Faxing and electronic fax systems Learning new patient management and office software

Experience Required:

Strong computer and administrative skills Excellent communication and organizational skills Ability to manage confidential information appropriately Preferred, but not required: Experience in a medical office or healthcare environment Patient scheduling or intake experience Referral coordination experience Familiarity with health insurance or benefits verification Experience communicating with physicians' offices or other healthcare providers We are happy to train the right candidate on our specific processes and systems. A healthcare background can be helpful, but we place a high value on organization, communication, compassion, follow-through, and the ability to learn. Schedule Part-time Approximately 14-21 hours per week About Pink Ribbon Gals At Pink Ribbon Gals, we believe patients deserve more than products and paperwork—they deserve compassion, personal attention, and a positive experience throughout their care. The Referral Intake Specialist is often one of a patient's first interactions with our team. We are looking for someone who can combine efficiency and attention to detail with the warmth and patience our patients deserve. If you are organized, comfortable with technology, enjoy helping people, and take pride in making sure details don't get overlooked, we'd love to hear from you.

Pay:

$18.00 - $23.00 per hour

Work Location:

In person