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Family Services, Inc.

Intake Coordinator - Front Desk

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Job Description

Overview Family Services, Inc. DBA Origin SC is a fast-paced, North Charleston nonprofit agency in need of a full-time Intake Coordinator. Since 1888, Origin SC has remained one of the leading nonprofit human service organizations in providing professional financial, housing, and mental health counseling services. Our mission is to empower individuals to achieve financial, housing, and mental health stability through advocacy, counseling, and education. Join our dynamic and innovative nonprofit organization as an Intake Coordinator responsible for creating a positive impression of the agency while ensuring that all clients and visitors feel that contacting Origin was the right thing to do. At Origin SC, we support employee growth through training, mentoring, and professional development. Employees in this role may have opportunities to develop new skills, take on increased responsibilities, and advance into higher-level positions over time. Responsibilities Professionally and courteously answer phone calls, greeting clients and visitors, scheduling appointments, and other intake activities, so that all clients and visitors feel that they are receiving respect, concern, and quality services This position requires caring customer service and an ability to speak with clients who may have impairments. Courtesy, responsiveness, flexibility, and resourcefullness are necessary to respond to the needs of the clients and the organization. Applicants must be outgoing, motivated, and compassionate. Very strong organizational skills and attention to detail are a must in this fast-paced environment. This role requires the ability to accurately handle monetary transactions, as well as process large amounts of incoming and outgoing mail. Must have excellent Microsoft Office knowledge, including Word, Excel, and Outlook. Qualifications Minimum high school diploma Valid and active driver's license Previous administrative experience, preferably in a similar industry with responsibilities in customer service, appointment scheduling/intake, or multiline phone system.
Please Note:
Requirements, skills, and abilities described above are representative of those that must be met by an employee to successfully perform the essential functions of this position with or without reasonable accommodation. In no instance, however, should the duties, responsibilities, and requirements be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Duties, responsibilities, and activities may change at any time with or without notice. Starting wage is $20.00/hour, based on experience. Origin SC offers full benefits and is an equal opportunity employer.
Pay:
From $42,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Opportunities for advancement Paid time off Professional development assistance Vision insurance
Experience:
administrative/intake: 1 year (Preferred)
License/Certification:
driver's license (Required)
Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • 401(k) Plans
  • Professional Development
  • Health Insurance