A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
Patient Access Representative | Acute Care | PRN Sanford Health - 3.5 Brandon, SD Job Details PRN $16.25 - $23.00 an hour 1 day ago Qualifications Collaborate with healthcare professionals In-person patient registration Medical chart preparation Health insurance co-pays Operator switchboards Overseeing health insurance pre-certification Phone communication Greeting customers Patient demographics Scanning Assisting medical staff Patient financial aid assistance High school diploma or GED Healthcare referral management Financial counseling Patient billing Telephone systems Phone triage Handling patient inquiries Faxing Managing patient records Care coordination Medical terminology Patient scheduling via phone Entry level Office phone management Patient collections management Full Job Description Careers With Purpose Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland.
Facility:
Brandon Clinic Location:
Brandon, SD Address:
1105 E Holly Blvd, Brandon, SD 57005,
USA Shift:
Varies Job Schedule:
PRN Weekly Hours:
Varies Salary Range:
$16.25 - $23.00 Department Details Join our Patient Access team and play a vital role in creating an exceptional experience for patients from the moment they arrive. This position offers a dynamic blend of patient registration, scheduling, customer service, and administrative responsibilities in a fast-paced healthcare environment. Team members work closely with providers, nurses, and other healthcare professionals to ensure patients receive timely, coordinated care. Responsibilities include patient registration, appointment scheduling, insurance verification, financial counseling, referral and authorization coordination, and managing multi-line phone communications. Additional opportunities may include telehealth coordination, hospital admissions, patient financial assistance support, and health information management activities. We're looking for individuals who thrive in a customer-focused environment, enjoy problem-solving, and have a passion for helping others. Previous customer service experience is preferred, and experience in a medical office setting or familiarity with medical terminology is a plus. If you are organized, adaptable, and enjoy being part of a collaborative team that makes a meaningful difference in patients' lives every day, we encourage you to apply. Job Summary Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic. Apply today to learn more about the opportunities available to grow your career at Sanford.
REGISTRATION
Greet patients & verifies demographics Creating, scanning & routing documents or electronic forms Inform patients what the document is & capture signatures on necessary paperwork Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures Collects co-payments, pre-payments, and payments on account balances May work through the registration work queue to address and resolve registration errors or denied insurance claims
SCHEDULING
Work with nursing team & providers to coordinate & schedule appointments to meet patient's needs, coordinate provider schedule Obtain and coordinate referrals & conduct pre-authorization Arrange interpreter services Check patients in/out Operate multi-line phone May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers
ADDITIONAL DUTIES MAY INCLUDE
Preparation & coordination of charts Organize supporting provider documents Initiation & collaboration of patient financial assistance Track patient visits & health information management on patient accounts Compile, distribute, administer, and score assessments Coordination of Telemed appointments Reminder calls for appointments Hospital admission Office duties, such as make copies or send faxes Qualifications High school diploma or equivalent preferred. Post-secondary education helpful. One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired. May require BLS for certain locations and/or settings. Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to . Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.
