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IVX Health
Referral Quality Coordinator
Career Insights for Registrar / Patient Service Representative
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What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$42,696 / year median in the U.S.
+9% projected growth
Job Description
Referral Quality Coordinator IVX Health - 3.0 Brentwood, TN Job Details $20 - $22 an hour 20 hours ago Benefits Health savings account AD&D insurance Disability insurance Health insurance Dental insurance Tuition reimbursement Paid time off Employee assistance program Vision insurance 401(k) matching Volunteer time off Referral program Prescription drug insurance Qualifications Health insurance authorizations Microsoft Outlook Medicare Medical insurance coverage verification Spreadsheets High school diploma or GED Healthcare referral management Medicaid Health insurance referral requirements Case referral Medical terminology Full Job Description Referral Quality Coordinator Remote At IVX Health, every patient journey starts with a referral. Before prior authorizations can be obtained and treatment can begin, that referral must be accurate, complete, and ready to move through the process without delay. As a Referral Quality Coordinator, you'll serve as the first quality checkpoint in our referral intake process. Using AI-assisted technology and healthcare systems, you'll review referral information, validate documentation, identify gaps or discrepancies, and ensure referrals are ready for efficient progression into Prior Authorization. This role is ideal for someone who enjoys solving puzzles, investigating details, and taking ownership of accuracy. You'll combine healthcare experience, payer knowledge, and critical thinking to catch issues before they become delays for patients and providers. What You'll Do Validate and Review Referral Information Review incoming referrals processed through AI-assisted technologies Verify patient demographics, insurance coverage, provider information, diagnosis details, and supporting clinical documentation Compare extracted information against source documents to ensure accuracy Classify referral documentation according to established workflow standards Identify incomplete, conflicting, duplicate, or inaccurate information Ensure Referral Readiness Confirm referrals contain the information required for authorization and scheduling activities Recognize missing clinical documentation and payer-specific requirements Resolve routine discrepancies and escalate complex issues when appropriate Partner with providers, clinical teams, and internal departments to obtain missing information Prepare referrals for smooth progression into the authorization process Support Quality and Operational Excellence Apply independent judgment when reviewing AI-generated information Maintain high levels of accuracy while meeting productivity standards Follow standardized review processes and quality expectations Identify recurring workflow, documentation, or technology challenges Contribute to process improvements and adoption of new technologies What We're Looking For Required Qualifications High school diploma or equivalent 2-3 years of experience in healthcare intake, patient access, prior authorization support, insurance verification, or a related healthcare operations role Experience working with commercial and government payers, including Medicare and Medicaid Knowledge of medical terminology and clinical documentation Familiarity with referral management, insurance verification, and authorization workflows Experience using EMR, practice management, or healthcare workflow systems Proficiency with Microsoft Outlook and Excel Success in This Role Looks Like You catch details that others miss You can independently validate information rather than relying solely on automated outputs You enjoy investigating discrepancies and finding solutions You balance speed with accuracy You stay organized while managing multiple work queues and priorities You communicate professionally with providers, clinical teams, and internal partners You adapt quickly to new systems, workflows, and technologies Preferred Qualifications Associate degree in Healthcare Administration, Medical Office Management, or related field Experience supporting infusion services, specialty pharmacy, or buy-and-bill environments Familiarity with payer-specific authorization requirements across commercial and government plans Why This Role Matters Every referral you validate helps reduce delays, improve operational efficiency, and create a better patient experience. Your work ensures patients can move through the authorization process faster and receive the care they need with fewer barriers. About IVX Health IVX Health is a national provider of infusion and injection therapy for patients managing complex chronic conditions. Through a patient-centered approach focused on comfort, convenience, clinical excellence, and exceptional service, we're redefining the care experience and improving lives every day. As a growing healthcare organization, we're committed to supporting our employees with meaningful work, professional development opportunities, and a culture built on collaboration, innovation, and purpose. Guided by