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Ballad Health

Patient Service Representative (8a-5p) - Bristol, TN

Pay: Not specified
Posted: 4 weeks ago
Location: Bristol, TN (Onsite)
Last Updated: 2 weeks ago
Hours: Full-Time
Expires: 10/1/2026

Career Insights for Registrar / Patient Service Representative

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Based on Tennessee data

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What they do

A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.

$42,696 / year median in Tennessee

+9% projected growth

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Job Description

Job Description:
Summary:
The Patient Service Representative (PSR) greets all patients and visitors in a courteous and friendly manner and registers the patient according to Ballad Health processes. The duties of the PSR may include, but are not limited to: updating and scheduling patient appointments, retrieving daily patient data for appointments and phone calls, maintaining provider(s) schedules, filing charts/medical records, copying charts/forms, pulling charts, purging charts, producing documents for providers to sign, collecting co-pays, performing data entry of office visit charges, performing collections of unpaid balances, coding encounter forms with proper payment distribution
CPT & ICD-10
codes, filing and refiling insurance claims, reconciling the charge sheet, counting the cash drawer, preparing bank deposits, balancing credit cards, reviewing and correcting errors on the missing ticket report, performs closing procedures to ensure proper account balance, perform referral and precertification and prepares information for audit purposes.
Requirements:
Required - High School diploma or equivalent; previous experience performing data entry and utilizing data base. Ability to maintain patient confidentiality/HIPAA. Ability to communicate respectfully/kindly with patients, office staff, nurses, and medical staff Preferred - Knowledge of CPT and ICD-9 codes/billing. Previous experience utilizing Electronic Health Record (EHR) system.
Work Requirements:
Shift:
Day On Call:
No Weekends:
No Travel Required:
No Travel Shift Details:
8a-5p
City/State:
Bristol, TN Location:
Ballad Health Medical Associates