JOB TITLE

Registrar DEPT:

Admitting/Registration

LOCATION

Maury Regional Medical Center•

Columbia, TN SHIFT:

Part-Time, Monday-Friday 3p-8p, occasional Saturdays 7:30a-4p

MAURY REGIONAL HEALTH

At Maury Regional Health, patients are at the heart of everything we do. We're committed to clinical excellence and compassionate care, offering exceptional service. As a top-rated organization, we foster an inclusive, collaborative work environment where innovation and patient care lead the way.

JOB SUMMARY

The Registrar serves as a primary point of contact for patients, families, visitors, and staff while providing accurate and efficient patient registration services. This position obtains and verifies demographic and insurance information, collects applicable payments, and ensures patients are appropriately registered and directed to receive medical services. The Registrar delivers excellent customer service while using critical thinking, sound judgment, and effective communication to address questions and support a positive patient experience.

DUTIES:

Registers patients accurately and efficiently for scheduled, outpatient, emergency, or other applicable healthcare services according to established procedures. Obtains, verifies, and updates patient demographic, insurance, and financial information to ensure complete and accurate registration records. Validates insurance coverage and identifies information necessary to support appropriate billing and reimbursement processes. Collects applicable copayments, deductibles, deposits, or other patient payments and accurately documents financial transactions. Greets and assists patients, family members, visitors, and staff while providing directions, routing, or escort assistance as appropriate. Responds to patient and visitor questions and appropriately refers clinical, financial, or service-related concerns to the appropriate department or team member. Communicates patient financial information clearly and professionally, presenting essential information in a concise and understandable manner. Maintains accuracy, confidentiality, professionalism, and excellent customer service while managing multiple priorities in a fast-paced healthcare environment.

JOB REQUIREMENTS

High School Diploma or equivalent R equired . Two years of related healthcare experience P referred . Solid understanding of healthcare terminology P referred . Strong communication skills, work ethic, and energy P referred . Ability to thrive in a demanding and professional environment P referred . Excellent business judgment and customer service skills P referred . Ability to interpret patient financial information and communicate essential information clearly and concisely P referred .

WHY MAURY

Medical, Dental, Vision, Retirement Plans & PTO Educational Assistance, Tuition Reimbursement & Career Advancement Navigation Employee Discounts Childcare Services Adoption Assistance For more information: About Maury Regional Health

MISSION, VISION & VALUES

MISSION:

Clinical excellence. Compassionate care. Every patient. Every day.

VISION:

To be the trusted choice for health and wellness in southern Middle Tennessee by delivering a safe, seamless and patient-centered experience.

VALUES:

W

• Wholeness:

  Wellness-centered care of mind, body & spirit for our patients & health care team. E

• Empathy :

  Understanding the feelings of others as we walk with them on their path to wellness. C

• Community:

  Creating relationships, connections & trust. A

• Advocacy:

  Defending the rights of all to be heard. R

• Respect:

  Treating everyone with dignity & respect. E

•

Engagement:

Actively involving all stakeholders in creating better health outcomes for southern Middle Tennessee.

STRATEGIC ANCHORS

Quality patient care Highly effective teams Stewardship of resources Innovative culture Maury Regional Health is committed to the principles of Equal Employment Opportunity in all aspects of the employer/employee relationship. Maury Regional Health grants equal employment opportunities to all qualified persons without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origins (including ancestry), genetic information, disability, age, military/national guard/veteran status, sexual orientation, gender identity, or gender expression, or other status protected by state or federal law. Statements made by applicants for employment on this application form will be checked for accuracy. Maury Regional Health campuses are tobacco-free. All tobacco use is prohibited.