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Cookeville Regional Medical Center

Patient Experience Representative

Pay: Not specified

Posted: 3 weeks ago

Location: Cookeville, TN (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 10/2/2026

Career Insights for Registrar / Patient Service Representative

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Based on Tennessee data

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What they do

A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.

$42,696 / year median in Tennessee

+9% projected growth

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Job Description

The Patient Experience Representative position is responsible for: Serving as a representative for patients, families, and visitors to enable them to navigate their healthcare journey with ease.

Education:

GED/High School Diploma Required. Associates Preferred.

Experience Requirements:

1-2 years of experience in customer service, patient relations, or client services required. (Healthcare Preferred) Prior experience in a centralized call center environment utilizing Customer/PT Relationship management software to log interactions, track cases, and manage workflows is preferred. 1-2 years in customer service, patient relations, patient experience, or technical support (healthcare setting preferred). Knowledge of HIPAA and patient privacy regulations is essential. Comfort with mobile apps and software and/or ability to learn new software and tools quickly. Ability to handle patient phone calls and turn a frustrated call into a positive experience through active listening and a calm demeanor. Comfortable pivoting between technical troubleshooting and assisting a patient with MyChart app to a sensitive in-person conversation with a patient or family who walks in to the office. Detail oriented, understanding that in healthcare, small details matter.