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Watauga Orthopaedics PLC
Appointment Scheduler - 8am-5pm
Career Insights for Registrar / Patient Service Representative
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Based on Tennessee data
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What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$42,696 / year median in Tennessee
+9% projected growth
Job Description
At Watauga Orthopaedics, our mission is to ensure our patients receive excellent care with a convenient, cooperative, and cost-effective atmosphere by providing experienced and efficient orthopaedic and surgical expertise. We are looking for a reliable, hard-working individual to join our appointments team. Position Summary The Appointment Scheduler, under the supervision of the Practice Support Manager, provides exceptional customer service by ensuring a positive patient experience for new and seasoned patients alike. This includes but is not limited to: Registering and/or updating patient registrations completely and accurately Verifying insurance eligibility and updating insurance Scheduling, cancelling, and rescheduling appointments Answering incoming phone lines in a welcoming and professional manner Checking voicemail lines and returning calls in a timely manner Informing patients of any existing balance and request patient be prepared for any payment due at time of visit Staying current on task-bucket messages Maintaining confidentiality of patient information Other duties as assigned Qualifications High school diploma or equivalent; Bachelors preferred 1-2 years minimum work experience in front office setting, scheduling, etc. Strong computer proficiency with Windows and Outlook experience Good decision-making, communication, and organizational skills Ability to perform multiple tasks in a busy, ever-changing environment Previous experience in healthcare preferred Previous experience with scheduling medical appointments preferred • This job description is not a complete or comprehensive list of duties required for employees. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. • Watauga Orthopaedics provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or genetics. In addition to federal law requirements, Watauga Orthopaedics complies with applicable state and local laws governing nondiscrimination.