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Prompt and responsible forwarding of messages.
Pleasant reception of visitors.
Accurate, careful typing (emphasis on accuracy, not speed).Legible handwriting.
Ability to follow through on work assignments
Schedules patients in electronic scheduling system.
Enters daily charges into computer and scans documentation into document management system.
Obtains signed statement from patient to protect hospital's interests.
May receive payments on account.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds.
Must be able to see with corrective eyewearMust be able to hear clearly with assistanceMay be exposed to infectious and contagious diseasesMay be in contact with patients under a variety of circumstancesAble to handle emergency or crisesMay be occasionally subject to irregular work hoursMay be required to wear protective equipment as necessaryAbility to pass all required health and other screening tests including random and reasonable suspicion drug screens.
HM
Hardin Medical Center
Admitting Representative
Career Insights for Registrar / Patient Service Representative
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Based on Tennessee data
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What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$42,696 / year median in Tennessee
+9% projected growth
Job Description
FLSA Employment Status:
Nonexempt/HourlyJOB SUMMARY
Registers patients and processes related paperwork. Interviews incoming patients or representatives and enters information required for admission into the patient registration computer system. Schedules appointments and performs necessary day-end functions such as charge entry.Reporting Structure:
Reports to the Executive Director of Physician Services.MINIMUM QUALIFICATION REQUIREMENTS
Education High School Diploma or GED Equivalent Some business training preferred. Work Experience Work experience with the public required. Some hospital experience preferred. License/Certification Patient registration admitting computer system application preferred.CORE COMPETENCIES
Mission, Vision Core Values Standards of Conduct AIDET/Organizational Expectations Safety Quality Flexibility Customer Service Diversity and Inclusion Finance Abuse and Neglect of Adult Patient Abuse and Neglect of Pediatric Patient Acute Coronary Syndrome/Chest Pain Protocols Biohazard Waste CC Hand HygieneJOB SPECIFIC CORE COMPETENCIES
Department Specific Specialty Area Knowledge of outpatient clinic admitting standards. Courteous, efficient telephone manner; prompt routing of calls.Prompt and responsible forwarding of messages.
Pleasant reception of visitors.
Accurate, careful typing (emphasis on accuracy, not speed).Legible handwriting.
Ability to follow through on work assignments
ESSENTIAL FUNCTIONS
Interviews incoming patients or representatives and enters information required for admission into computer: Interviews patient or representative to obtain and record name, address, age, religion, persons to notify in case of emergency, attending physician, and individual or insurance company responsible for payment of bill.Schedules patients in electronic scheduling system.
Enters daily charges into computer and scans documentation into document management system.
Obtains signed statement from patient to protect hospital's interests.
May receive payments on account.
OTHER DUTIES
May be expected to perform clerical and secretarial work. Performs other duties and special project work as required.PHYSICAL DEMANDS
This job operates in a professional office environment. This role routinely uses standard office equipment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds.
Must be able to see with corrective eyewearMust be able to hear clearly with assistanceMay be exposed to infectious and contagious diseasesMay be in contact with patients under a variety of circumstancesAble to handle emergency or crisesMay be occasionally subject to irregular work hoursMay be required to wear protective equipment as necessaryAbility to pass all required health and other screening tests including random and reasonable suspicion drug screens.