PATIENT ACCOUNTING REPRESENTATIVE

Patient Accounting Representative About This Role Are you someone who enjoys solving problems, helping people, and making a meaningful impact behind the scenes? As a Patient Accounting Representative , you'll play a vital role in ensuring patients receive the support they need while helping the organization maintain accurate and timely billing. Every claim you process and every question you answer contributes to delivering exceptional patient care. If you're detail-oriented, enjoy working with insurance billing, and thrive in a collaborative, mission-driven environment, we'd love to meet you! What You'll Do In this role, you'll help keep the billing process running smoothly by: Processing and preparing insurance claims accurately and on time. Reviewing, monitoring, and following up on submitted insurance claims. Appealing underpaid or denied claims to maximize reimbursement. Obtaining required authorizations for patient services. Staying current on insurance billing regulations and payer requirements. Posting adjustments and payments using Explanation of Benefits (EOBs). Communicating with patients and insurance companies regarding account balances and billing questions. Collaborating with Medical Records and other departments to obtain needed documentation. Identifying potential collection issues and communicating them to leadership. Supporting teammates and assisting with departmental projects as needed. What Makes This Role Different This is more than a billing position—it's an opportunity to make a real difference in patients' healthcare experience. You'll join a team that values: Purpose-Driven Work

• Help patients navigate the financial side of their care with professionalism and compassion. Teamwork
• Work alongside supportive coworkers who believe in helping one another succeed. Continuous Learning
• Stay up to date with ever-changing insurance guidelines and expand your healthcare knowledge. A Positive Culture
• Be part of an organization committed to integrity, excellence, accountability, and having fun while getting the job done. Meaningful Impact
• Your attention to detail helps ensure providers are reimbursed accurately, and patients receive clear, timely communication.

We're looking for someone who brings: High school diploma or equivalent. One year of general office experience or comparable administrative experience. Previous medical office or healthcare billing experience preferred. Knowledge of insurance billing, claims processing, and collections preferred. Experience with Microsoft Office and Google Workspace preferred. Strong attention to detail and organizational skills. Excellent customer service and communication abilities. Ability to manage multiple priorities while maintaining accuracy. A collaborative attitude and willingness to assist teammates. Ability to lift up to 25 pounds and perform the physical requirements of the position. Why You'll Love Working Here Success in this role comes from combining technical accuracy with outstanding customer service. If you're looking for a career where your work truly matters, your contributions are recognized, and your team supports your growth, this is the opportunity for you. Join us and help make every patient interaction a positive one! Click HERE for the full job description and requirements. West Texas Rehabilitation Center is a private, non-profit, 501 (c)(3) organization dedicated to providing outpatient care to more than 500 patients per day. WTRC opened in 1953, is a nationally respected outpatient physical rehabilitation facility. Our Mission is to improve the quality of life of those we serve regardless of financial circumstances. Our Vision is to be the premier provider of outpatient rehabilitation services in the West Texas area and continue to serve as a regional referral center through the provision of our comprehensive outpatient services. WTRC provides a unique opportunity to work alongside professionals from Physical, Occupational, and Speech Therapy, Orthotics, Prosthetics, Audiology, Hospice and more all in one location! Please complete an online application if you would like to join the WTRC Team. If you would like to learn more about WTRC, follow us on Facebook, Instagram, Twitter @westtexasrehab. To check out some of our patient stories, check out our YouTube channel.

APPLY ONLINE BY CLICKING HERE

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.