Call Center Inbound Patient Customer Service

• Medical Office
• F/T Open Eyes Vision Center Fort Worth, TX Job Details Full-time $15
• $16 an hour 4 hours ago Benefits Paid training Dental insurance Paid time off Vision insurance 401(k) matching Opportunities for advancement Qualifications Customer records maintenance Personal service client interaction documentation Spanish Patient scheduling systems Phone communication Medical office experience Patient demographics English Clinical data entry Handling patient inquiries Patient scheduling via phone Entry level Quality data entry Under 1 year Client interaction via phone calls Customer data entry Full Job Description Bring Your Positive Energy and Make Every Call Matter!

We are looking for a Call Center Customer Service Agent with a friendly, professional phone presence, a positive attitude, strong attention to detail, and a genuine passion for helping people. The ideal candidate enjoys working as part of a team, stays organized in a fast-paced environment, and creates a warm, welcoming experience for every patient who calls. Bilingual English/Spanish skills are a plus but are not required. This is an in-person position located in our office inside Hulen Mall.

Pay:

$15

• 16.

50 per hour based on experience, plus bonuses

Schedule:

Full-time. We are open six days per week, with Monday, Friday and Saturday hours required. Options for days off include Tuesdays, Wednesdays and Thursdays based on staffing needs.

Location:

In person

Bonus :

Fluent in English and Spanish What You'll Do Answer incoming calls with professionalism and warmth Schedule and confirm patient appointments accurately Enter and update patient information in our system Help patients understand services, benefits, and next steps Support smooth communication between clinics and patients Maintain clear, accurate documentation of interactions Support your call center and clinic teams, working together to provide an outstanding experience for every patient What We're Looking For Outstanding customer service skills and a friendly phone presence Strong attention to detail and accuracy Aptitude and willing ness to learn new things and grow your skill set Positive, team-player mindset Organized and able to multitask in a busy environment Comfortable using computers and scheduling systems Medical office or call center experience preferred (not required) We're proud to have a supportive, upbeat team that genuinely enjoys helping others and making every patient interaction a positive one. If you share that mindset, we'd love to meet you! Benefits 401(k) with matching Health, dental, and vision insurance Paid time off Training and ongoing support in a collaborative team environment Bonuses Potential for advancement