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DB
Discovery Behavioral Health
Admissions Coordinator (Central)
Entry-Level JobVerifiedNo experience needed
Career Insights for Registrar / Patient Service Representative
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Based on Texas data
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What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$42,594 / year median in Texas
+8% projected growth
Job Description
Position Summary:
Admission Coordinator I respond to all inquiries related to treatment at Discovery in a professional manner in an effort to achieve a commitment to care from all qualified inquiries and providing appropriate referrals for those who are not.Essential Job Functions:
- Follow the checklist to ensure all steps to an admission have been properly taken
- Keep referral information up to date and in an accessible location.
- Effectively discern if a caller meets initial criteria (within 2-3 minutes)
- Efficiently refer caller out to network partners if and when they fail to qualify
- Speak passionately about the program while controlling the flow and direction of the call
- Ability to efficiently gather pertinent information in initial call while inputting in CRM
- Obtain referral and treatment team information
- Gather all insurance info and promptly initiate verification process
- Properly educate families on levels of care and Medical Necessity noting difference between benefit and authorization
- Keep family engaged in communication and informed of next steps
- Conduct pre-admission screenings
- Gather medical data/records
- Gather clinical data and treatment team information
- Identify clinical or medical red flags and alert appropriate personnel
- Obtain appropriate approvals when indicated (medical, clinical, etc.)
- Achieve permission/initiate Single Case Agreements (SCA)/discounts/payment plans
- Proper coordination with business office and management personnel to complete SCA
- Communication with house regarding admissions and receive mutually agreeable admission time
- Confirmation call and email sent to family that covers admit time, house, location, insurance, necessary funds and next point of contact
- Generate EHR record for incoming client
- Admission paperwork complete and in compliance
- Accurate and timely notations in CRM and EHR and all supporting data uploaded
Knowledge, Education, Experience:
- High School Diploma or equivalent
- Office etiquette
- Excellent computer skills and in particular a high level of proficiency with Microsoft Office (Word, Excel, PowerPoint)