Patient Registration Rep Team Lead, Ds Admissions

Patient Registration Rep Team Lead, Ds Admissions DHR Health - 2.9 McAllen, TX Job Details Full-time 1 day ago Qualifications Computer operation Customer communication Staff supervision Team supervision In-person customer service High school diploma or GED Productivity software General management Full Job Description DHR Health -

US:

TX:

McAllen -

Days Summary:

POSITION SUMMARY

Supervises a group of staff members at the direction of the Director/Manager/Supervisor for the Admissions Department. Maintains open communication with the Admissions management team.

POSITION EDUCATION/ QUALIFICATIONS

: High School Diploma/GED is required. Excellent customer service skills. Computer skills required with knowledge of Microsoft Office suite. Good written and verbal communication skills required. Bilingual - English/Spanish.

JOB KNOWLEDGE/EXPERIENCE

: One (1) year of leadership experience required Must be able to respond to patient needs by interpreting facial expressions and to communicate effectively utilizing verbal and written communications. One ( 1 ) year of related customer service experience Requires reasoning ability and good independent judgment. Requires working with frequent interruptions and have strong customer service skills. Must have good working knowledge of computers. Knowledge of medical terminology and the ability to communicate in both Spanish and English is strongly preferred.

Responsibilities:

POSITION RESPONSIBILITES

Supervises in a way which motivates employees to ensure quality, productivity, and customer service, with equal standards, effectively and professionally. Coordinates reception area activities for effective communication with all areas of the Facility. Actively participates in all Admitting meetings. Assists with the orientation and training of new personnel. Promotes the facility mission, vision and values by effectively communicating them to others. Considers mission, vision and values in developing services, standards and practices Demonstrates high quality Service Excellence, positive customer service and telephone etiquette by treating all customers with dignity and respect; utilizing age specific skills and knowledge. Ensures patient confidentiality requirements are met in accordance with HIPAA policies and procedures. Explains rates, estimates charges for services and hospital policy regarding up-front collections as needed. Opens and closes cash batches appropriately and uses the approved naming guidelines. Effectively communicates information about scheduled case procedures to various departments and personnel. Consistently adheres to Doctors Hospital at Renaissance dress policy. Other duties as assigned.

Other information:

LINES OF RESPONSIBILITES

: (Chain-of-command) 1. Admissions Manager 2. Director

CUSTOMER SERVICE

Provide excellent customer service to all DHR customers. All employees are required to attend the

DHR C.A.R.E.S

program which outlines the Customer Service Principals including: Commitment, Accountability, Respect, Excellence and Service.

AGE SPECIFIC

: Employees must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned unit. The individual must demonstrate knowledge of principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirement relative to his or her age.

AMERICANS WITH DISABILITIES ACT

(ADA) : A.

Essential Duties :

Indicated by bold print within performance standards, preceding individual numbered criteria. The following table provides physical requirements that will be associated with, but not limited to, this position: Light/moderate lifting up to 20 lbs, from the floor to shoulder height. Yes Kneeling Yes Must be able to assist other employees with lifting more than 20 lbs. Yes Walking Yes Light/moderate carrying up to 20 lbs. Yes Standing/Squatting Yes Straight pulling Yes Sitting Yes Pulling hand over hand Yes Pushing Yes Repeated bending Yes Stooping/Bending Yes Reaching above shoulder Yes Climbing Stairs Yes Simple grasping Yes Climbing Ladders No Dual simultaneous grasping Yes Depth Perceptions needed Yes Ability to see Yes Identify Colors Yes Operating office equipment Yes Twisting Yes Operating mechanical equipment Yes Crawling No Ability to read and write Yes Ability to Count Yes Ability to hear verbal communication without aid Yes Operating Personal Vehicle Yes Ability to comprehend written/verbal communication

Yes Other:

Ability to deal with stress Yes OSHA Category III • B.

Working Conditions :

The individual spends over 95% of his/her time in an air-conditioned environment with varying exposures to noise. There is protection from weather conditions but not necessarily from temperature changes. The position does have low exposure to malodorous, infectious body fluids from patients and some minimal exposure to noxious smells from cleansing agents. C.

Occupational Exposure:

This position has minimal to no exposure to blood, body fluids, or tissues and is an OSHA Category III (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Person who performs these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way. D.

Aptitudes :

HIGH 1 2 3 4 5 6 LOW

Intelligence:

General learning ability: The ability to "catch on" or understand instructions and underlying principles. Ability to reason and make judgments. 3

Verbal:

Ability to understand meanings of words and ideas associated with them, and to use them effectively. To comprehend language, to understand relationships between words, and to understand meanings of whole sentences and paragraphs. To present information or ideas clearly. 3

Numerical:

Ability to perform arithmetic operations quickly and accurately. 2

Spatial:

Ability to comprehend forms in space and understands relationships of plane and solid objects. Frequently described as the ability to "visualize" objects or two or three dimensions, or to think visually of geometric forms. 2

Form Perception:

Ability to perceive pertinent details and objects or in pictorial or graphic material to make visual comparisons and discriminations and see slight differences in shapes and shadings of figures and widths and lengths of lines. 3

Clerical Perception:

Ability to receive pertinent details and verbal or tabular material. To observe differences in copy, to proofread words and numbers, and to avoid perceptual errors in arithmetic computation. 2

Motor Coordination:

Ability to coordinate eyes and hands to fingers rapidly and accurately in making precise movements with speed. Ability to make a movement response accurately and quickly. 3

Finger Dexterity:

Ability to move hands easily and skillfully. To work with fingers in placing and turning motions. 3

Manual Dexterity:

Ability to move hands easily and skillfully. To work with hands in placing and turning motions. 3

Eye-Hand-Foot Coordination:

Ability to move the hand and foot coordinately with each other in accordance with visual stimuli. 3

Color Discrimination:

Ability to perceive and respond to similarities or differences in colors, shapes, or other values of the same or different color. To identify a particular color, or to recognize harmonious or contrasting color combinations, or to match color adequately. 3 I have read and reviewed my job description with my supervisor or designee and I understand the job I am expected to perform. If applicable ____________ certification will be completed within _________ time frame of hire/transfer date.

Employee Signature:

________________________________

Date:

____________________

Transfer/Hire Date Effective:

________________________.