Position Summary The Front Desk Team Lead oversees daily reception operations and manages patient billing workflows in a fast-paced medical office. You will guide front office staff, coordinate patient flow, verify insurance, and handle financial processes. You will report directly to the Practice Manager. Key Responsibilities Leadership & Team Supervision Supervise and support front desk staff during daily operations. Create staff schedules to ensure adequate front office and phone coverage. Train new hires and coach team members on office protocols and customer service. Monitor daily patient flow and reassign staff as needed to reduce wait times. Act as the primary resource for staff questions regarding front desk procedures. Patient Check-In & Reception Greet patients and visitors in a warm, professional manner. Manage patient check-in and update demographic and personal information in the Electronic Health Record (EHR) system. Schedule, reschedule, and confirm patient appointments. Answer incoming phone calls and route messages to the correct clinical staff. Billing & Insurance Responsibilities Verify patient insurance eligibility and benefits prior to visits. Collect co-pays, deductibles, and balances at the time of service. Process daily cash drawers, credit card payments, and reconciliation reports. Review super-bills or charge tickets for accurate procedure and diagnosis coding before submission. Answer patient billing inquiries and help resolve basic claims or billing issues. Coordinate with the central billing office or practice manager on complex denials. Compliance & Administration Maintain strict patient confidentiality in compliance with Health Insurance Portability and Accountability Act (HIPAA) regulations. Order and maintain front office and administrative supplies. Perform other administrative duties as assigned by the Practice Manager.

Pay:

$20.00 - $25.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Experience:

Athenaone Platform:

1 year (Required)

Work Location:

In person