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Patient Care Representative
Entry-Level JobVerifiedNo experience needed
Career Insights for Registrar / Patient Service Representative
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Based on Texas data
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What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$42,594 / year median in Texas
+8% projected growth
Job Description
Job Overview Join our pediatric private practice team as a Patient Care Representative and become the friendly, efficient first point of contact for patients seeking therapy services. In this vital role, you will manage patient interactions with enthusiasm and professionalism, ensuring a smooth and welcoming experience. Your proactive communication and organizational skills will help coordinate appointments, handle patient inquiries, and support medical staff in delivering exceptional care. This paid position offers an exciting opportunity to make a meaningful difference in patients' lives while developing your expertise in healthcare administration. Duties Greet patients warmly and assist them with check-in procedures using patient management software and electronic health records (EHR) systems Schedule, reschedule, and confirm appointments while maintaining accurate calendar records Collect and verify patient information, including insurance details, medical history, and personal data, ensuring confidentiality at all times Answer incoming phone calls promptly, providing clear information or directing calls to appropriate medical personnel Support medical administrative tasks such as data entry, document processing, and maintaining organized patient files Communicate effectively with patients regarding health policies, appointment instructions, and follow-up care needs Assist with billing processes by understanding basic health insurance policies and explaining coverage options to patients Requirements Prior experience in a medical office or healthcare setting is highly preferred Proficiency in Microsoft Office applications (Word, Excel, Outlook) for documentation and communication purposes Knowledge of health regulation policies and confidentiality standards (e.g., HIPAA compliance) Familiarity with medical administrative support tasks such as EMR/EHR management and patient data entry Experience using patient management software and electronic health records (EHR) systems for accurate record-keeping Strong customer service skills with the ability to communicate clearly via phone and in person Understanding of health insurance processes and terminology to assist patients effectively Excellent typing skills for efficient data entry and documentation accuracy This role is perfect for motivated individuals eager to grow within the healthcare industry. If you thrive in dynamic environments where your organizational skills can shine while helping others receive outstanding care, we want to hear from you!