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Baylor Scott & White Medical Center - Sunnyvale

Patient Access Rep

Career Insights for Registrar / Patient Service Representative

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What they do

A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.

$42,594 / year median in Texas

+8% projected growth

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Job Description

Job Summary Responsible for duties in support of departmental efficiencies which may include: greeting customers following company standards of care, providing world-class customer service, answers inbound and outbound calls, performs PBX operations, executes reception/basic demographic quick registration data entry, and thoroughly explaining and secure Hospital and patient legal forms (i.e., Advance Directives, Conditions of Services, Consent for Treatment, Important Message from Medicare, EMTALA, etc.).
Qualifications Education:
Required:
High school diploma or equivalent.
Preferred:
Some college.
Experience:
Preferred:
Customer service role and administrative role in medical facility, health insurance, or related area.
Certifications:
Not Applicable.
Physical Demands:
Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Tenet participates in the E-Verify program. Follow the link below for additional information.
E-Verify:
http://www.uscis.gov/e-verify The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations. 2603017674
Qualifications:
Full Time