A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
The Patient Services Specialist (PSS) is responsible for welcoming and directing patients, answering, screening, routing phone calls, and checking patients in and out. Main responsibilities of a PSS can include collecting co-pays, co-insurances, deductibles, outstanding balances, and processing referrals.
Job Specific:
Greet patients. (EF) Promptly answer and direct all incoming phone calls to the appropriate area. (EF) Check-in and register patients in and out accurately and efficiently. (EF) Verify and update all patient demographics. (EF) Obtain, confirm, and enter patient insurance information. (EF) Schedule and pre-register patients according to clinic protocol and guidelines. (EF) Prepare charts and print encounter tickets prior to patient visit. (EF) Confirm appointments and document responses in EMR. (EF) Receive and upload laboratory, imaging, and other procedural results into the patient's e-chart. Collect outstanding balances, co-pays, co-insurance, and deductibles. (EF) Reconcile the cash drawer as per CMP Business Office guidelines. Process appointment-based referrals. (EF)
Hospital:
Adheres to organization-wide and other applicable policies and procedures. Day-to-day performance complies with the hospital's Service Excellence Behavioral Expectations. Performs within the prescribed limits of the hospital's Ethics, Compliance and Confidentiality Program guidelines. Performs within the professional Scope of Practice at all times.
Other Duties As Assigned:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Minimum Requirements
EDUCATIONAL REQUIREMENTS
Required:
High School education or
GED Preferred:
Education and/or training related to the clinic specialty.
EXPERIENCE
Required:
At least one year of experience in a healthcare related field.
Preferred:
Prior experience working in a medical practice/office.
SPECIAL SKILLS AND ABILITIES
Required:
Basic computer skills, an ability to effectively communicate, and a willingness to travel to satellite clinics.
Preferred:
Familiar with medical terminology, proficient in Microsoft Office, and prior experience with an electronic medical record platform.
LICENSURE/CERTFICATION REQUIREMENTS
Required:
Current Texas Driver's License Preferred:
Current certification related to the physician practice or clinical setting.
COMPANY PROFILE
Citizens Medical Center is a not-for-profit, community hospital known for compassionate patient care, clinical expertise, and bringing advanced medical services to the South Texas region since 1956. Today, Citizens is a 317-bed acute care hospital with over 1,200 employees. Voted "Best of the Best" hospital in Victoria for 14 consecutive years, Citizens Medical Center is a level III Trauma Center, currently renovating its 24/7 Emergency Department that includes an onsite medical helicopter. Citizens has a comprehensive Community Cancer Program that includes two linear accelerators and HDR brachytherapy. Citizens is recognized for its outstanding cardiology program which includes a nationally accredited Chest Pain Center and is a Primary Stroke Center. Citizens also includes a comprehensive, accredited Bariatric Surgery program, Birth Center with labor and delivery, an imaging and surgery center, sleep study center, state-of-the-art rehabilitation and fitness center, urology center and daVinci robotics minimally invasive surgery options, a home health agency, and has a long history of providing continuing education for healthcare providers and the community. Citizens Medical Center is looking for employees who display respect and enthusiasm for patients, visitors, and coworkers, and who consistently uphold the organization's commitment to providing outstanding outcomes and an excellent experience. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
BENEFIT OFFERINGS
Health Medical, Dental, Vision
STD, LTD
Disability Supplemental Life, AD&D Flexible Spending (FSA) Employer paid life insurance Retirement/Investment Defined Benefit Pension Plan 457(b) Deferred Compensation Well-Being Benefits Paid Time Off & Sick leave Bereavement leave, Jury Duty/Witness Service Hospital-paid & administered annual immunizations HealthPlex (gym) membership discount YMCA partnership discount for childcare Employee Assistance Programs
