Medical Office Receptionist

ALLERGY & ASTHMA CENTER

Waco, TX Job Details Full-time 1 hour ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Interpersonal skills Medical office experience Basic math HIPAA Filing High school diploma or GED Health information regulatory compliance EMR systems Working with individuals from diverse cultural backgrounds Clinical confidentiality policies Full Job Description Allergy & Asthma Center is seeking an experienced Medical Office Receptionist to join our dynamic team! Responsibilities to include clerical tasks such as greeting patients and visitors, calling patients for scheduling purposes, handling billing inquiries, answering and routing calls, scheduling appointments according to schedule guidelines, check in and check out processes to include co-pay and balance collection and scheduling of follow up appointments. Ideal candidate will be a positive team player with the ability to work in a very fast paced environment, multi-tasking while maintaining a cool, calm and professional demeanor. Must present a professional public image, both visual and over the phone.

JOB DUTIES EXPERT IN PATIENT SCHEDULING

Follows opening and closing procedures Welcomes and greets all patients and visitors, in person or over the phone Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette Responsible for checking in, checking out and scheduling daily patient appointments Responsible for keeping the reception area clean and organized Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information Facilitates patient flow by efficiently checking in all patients, being aware of delays, and communicating with patients and clinical staff Collects patient co-pays and balances Contacts patients to schedule appointments as needed Run daily insurance verification for upcoming patient appointments Pull, scan and file medical records as requested Responds to inquiries by patients, prospective patients, and visitors in a courteous manner Protects patient confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.

QUALIFICATIONS

Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards. Ability to explain insurance benefits, co-pays, deductibles and how they relate to individual patient plans. Must have the ability to exercise a high degree of diplomacy and tact; excellent customer services and interpersonal communication skills; Cultural sensitivity and demonstrated ability to work with diverse people groups. Intermediate to advanced phone skills; able to effectively relate via the telephone and in-person to serve the needs of Clinic patients/clients/visitors in a manner that is efficient and productive. Well-developed verbal and written communication skills; Additional language abilities desirable. Knowledge of basic math and modern office procedures. Ability to work well under pressure with minimal supervision. Proven flexibility and willingness to handle a variety of tasks.

EDUCATION & EXPERIENCE

High school diploma or general education degree (GED) required; Minimum two years related medical office experience and/ or equivalent combination of education and experience.

Job Type:

Full-time Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s): What salary range are you trying to stay within?

Experience:

Medical Office:

2 years (Preferred)

Electronic Medical Records:

2 years (Preferred)

Work Location:

In person