PRIMARY FUNCTION

As a patient-focused organization, Exodus Healthcare exists to provide hope and encouragement in the lives of others. The success in this mission requires a culture of family, honor, and excellence. In this position you will provide excellent customer service to everyone you come in contact with. As a Patient Care Representative (PCR) you will make a positive difference for patients by maximizing efficiency through facilitating and ensuring the accuracy of the information flow between medical staff.

EDUCATION

High School Diploma.

EXPERIENCE

Excellent interpersonal communications skills Basic computer knowledge

NATURE AND SCOPE

Reporting Relationship Reports to the PCR Team Leader of the Exodus Health Care Network.
Functions Performed Only by

Incumbent :

Responsible for receiving customers to the Exodus Health Care Network, and other duties as designated by the PCR Team Leader

Internal and External Contacts Interfaces with all personnel of the Exodus Health Care Network.

MAJOR POSITION RESPONSIBILITY

Fosters the Mission of the Exodus Health Care Network.
Utilizes team-building concepts with an emphasis on continuous quality improvement.
Uses the organization's core values to guide patients through the clinic.
Answering phones by the third ring and keeping desks attended at all times is a critical part of being a PCR member.
Completes patient registration by reviewing accounts and other documents for completeness and accuracy. Obtains and documents missing information required for registration.
Inputs patient registration information into the computer system which may include gathering demographic information, inputting insurance information, and assigning guarantor accounts.
Schedules patient appointments and contacts patients for rescheduling, missed appointments and appointment reminders.
Ability to screen calls and use judgment with respect to the degree of urgency for medical attention when required.
Prepares paperwork for patient visits.
Communicates with patients in a confidential, professional manner using tact and diplomacy.
Notifies patients of co-pays, deductibles, and co-insurances, and collects any portion due.
Reconciles cash against daily charge reports.
Monitors patient flow, adjusts workflows, and notifies the clinical staff of any pertinent information and changes.
May perform other PCR duties such as sorting and distributing mail.
Operates computer terminals, printers, copiers, fax and credit card equipment in a safe and efficient manner
Utilizes excellent interpersonal communication skills in dealing with others in sometimes highly stressful situations
Ability to work with other facilities to expedite transfers or referrals to other physicians.
Ability to deal with a variety of situations, including patients who are ill and can at times be unreasonable and unpleasant
Serves as the first and often the last contact with patients, and therefore functions as the public relations person for the organization.
Ability to handle and diffuse frightened, angry, intoxicated, and possibly stressful situations.
Greeting people by applying SAME in every interaction.
Assists patients with questions concerning charges and insurance billing.
Shares responsibility for the maintenance of equipment in the reception areas.
Morning and nightly check list
Cleaning the reception work and waiting areas.
Other tasks as assigned by team leader or member of the Administrative team.

Pay:

From $18.10 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

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