We are so glad you are interested in joining Sutter Health!

Organization:

S3-

Sutter Shared Services-Utah Position Overview:

Serves as the pre-service point of contact for patients to obtain all necessary information to pre-register and financially clear patients prior to day of service delivery. Handles non-clinical referrals and authorization coordination and unbilled account follow-up. Enhances the patient experience throughout all patient interactions by serving as the customer service point of contact by demonstrating knowledge of Sutter's Health system and service offerings.

Job Description :

EDUCATION

HS Diploma or General Education Diploma (GED)

SKILLS AND KNOWLEDGE

Working knowledge of medical and insurance terminology. Working knowledge of applicable Federal, State, and local laws and regulations. Time management skills and the ability to manage frequent telephone patient contacts while effective maintaining and documenting data in the patient registration systems. Ability to utilize multiple modes of communication (e.g. phone, fax, patient portal, e-mail, physician portal, mail, etc.) in a professional, accurate, efficient and courteous manner. Ability to work in multiple computer systems, such as patient registration/accounting systems, document imaging, scanning, payment posting, proprietary payer websites and data quality monitoring, both accurately and efficiently. Strong data entry skills. Verbal and written communication and active listening skills. Interpersonal skills necessary in dealing with internal and external customers. Accuracy and attentiveness to detail. Ability to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles. Ability to work with and maintain confidential information.

Job Shift:

Days Schedule:

Full Time Shift Hours:

8 Days of the

Week:

Monday -

Friday Weekend Requirements:

None Benefits:

Yes Unions:

No Position Status:

Non-Exempt Weekly Hours:

40

Employee Status:

Regular Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans. Pay Range is $21.04 to $29.45 / hour. B State Pay Range Pay Range is $22.96 to $32.13 / hour. A State Pay Range Pay Range is $25.25 to $35.34 / hour. The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate's experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health's comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.