A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
Patient Service Representative I Granger Medical Clinic has an immediate opening for a full-time Patient Service Representative I in our Immunology Department at our West Valley/Fairbourne location. The ideal candidate will be confident, self-motivated and above all else compassionate. Patient Service Representatives work closely with our patients, physicians and support staff to provide the best care to each patient. As they are the first point of contact with the patients, excellent communication and customer service skills are essential.
Knowledge, Skills, and Abilities:
Excellent customer service, communication, multi-tasking and organizational skills Typing / keyboarding skills Must be a team player and enjoy working with people Must be able to read, understand and communicate in
English Essential Functions and Duties:
Greet patients presenting for medical or other services in a courteous manner Answer telephones in a professional manner Scheduling appointments in accordant with established procedures Communicate professionally both verbally and in writing with physicians, clinic staff and patients regarding their appointment scheduling and other needs Record all demographic information necessary to contact patient and/or bill insurance carrier for services provided Other duties as assigned
Education and Experience:
High School Graduate or equivalent Previous prior authorization experience preferred.
Physical Requirements and Working Conditions:
Sedentary work, requiring lifting up to 10lbs Repetitive motion associated with operating a computer and other office equipment Inside, climate-controlled working conditions Granger Medical Clinic offers competitive wages and excellent benefits.
Benefits include:
Vision Dental Medical Sick Leave Paid Time Off Life Insurance Paid Maternity Leave Tuition Reimbursement Short- and Long-Term Disability Employee Assistance Program (EAP) Health Savings and Flexible Spending Accounts 401(k) with a Company Match, Profit Share, and Safe Harbor Contributions Granger Medical Clinic provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Granger Medical Clinic complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, genetic information and testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. #HP123
