Team Member Health:

offering medical, dental and vision coverage, and a robust team member wellness program.\n

Retirement:

Inova matches the first 5% of eligible contributions - starting on your first day.\n

Tuition and Student Loan Assistance:

offering up to $5,250 per year in education assistance and up to $10,000 for student loans.\n

Mental Health Support:

offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. Patient Access Associates 2

Job Responsibilities:

Expresses sincere concern and empathy when dealing with customer complaints.\nAccesses appropriate systems/services to confirm insurance coverage or other means of payment.\nCommunicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.\nIdentifies and communicates payroll authorization and referral requirements to patients.\nExplains insurance benefits and patient liability by using appropriate communication methods/styles.\nReports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary.\nDelivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.\nRecognizes when a problem needs to be elevated for resolution and involves others in the problem-solving process when additional input is needed.

Minimum Qualifications:

Education:

High School Diploma or GED Experience:

1 year of healthcare patient access experience, or 1-year experience in healthcare revenue cycle, or bachelor's degree

Preferred Qualifications:

Experience:

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