Patient Access Associate

• Inova Cares for Children Inova Health System 20.30-33.09 United States, Virginia, Falls Church Sep 16, 2026 Inova Cares for Children
• Falls Church is looking for a dedicated Patient Access Associate
• Bilingual to join the team. This role is a full time, dayshift from Monday
• Friday, from 10:00 am
• 6:30 pm.

As a Patient Access Associate, 1 is responsible for financial counseling and insurance verification, and notification to patients and/or guardians of financial responsibility. Identifies and communicates payer authorizations and referral requirements as required. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

Committed to

Team Member Health:

offering medical, dental and vision coverage, and a robust team member wellness program.

Retirement:

Inova matches the first 5% of eligible contributions

• starting on your first day.

Tuition and Student Loan Assistance:

offering up to $5,250 per year in education assistance and up to $10,000 for student loans.

Mental Health Support:

offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

Patient Access Associate Job Responsibilities Patient Intake, Registration and Documentation:

Registers patients, verifies identity and insurance, collects basic information, enters demographics, and scans forms.

Administrative & Technology Operations:

Scans documents, answers phones, and uses electronic medical record (EMR) and eligibility tools.

Case Management Tasks:

Notifies case managers and documents referrals.

Financial Counseling:

Provides estimates and collects payments.

Insurance & Contract Coordination:

Verifies basic eligibility and coverage.

Inquiries & Patient Concerns:

Answers routine questions and escalates issues.

Kiosk:

Assists with check-in and troubleshoots basic issues at patient kiosks.

Patient Communication & Advocacy:

Provides appointment and billing information and offers empathy.

Referrals:

Documents and routes referrals.

Scheduling:

Schedules routine appointments.

Transport:

Requests routine transport and confirms details.

• Health Information Management (HIM)

Coordination:

Flags duplicate records and scans identification.

Utilization Review Coordination:

Flags cases needing review.

Minimum Qualifications:

Education:

High School Diploma or GED Preferred Qualification:

Bilingual in Spanish