Inova Loudoun Hospital is looking for a dedicated Patient Access Specialist Senior to join the Float Pool team. This role will be full-time, evening/overnight, 3:00 PM - 11:30 PM/11:00 PM - 7:30 AM) with rotating weekends. Travel is required to Inova Loudoun Hospital & surrounding outpatient practices. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

Committed to

Team Member Health:

offering medical, dental and vision coverage, and a robust team member wellness program.

Retirement:

Inova matches the first 5% of eligible contributions - starting on your first day.

Tuition and Student Loan Assistance:

offering up to $5,250 per year in education assistance and up to $10,000 for student loans.

Mental Health Support:

offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

Work/Life Balance:

offering paid time off, paid parental leave, & flexible work schedules. Patient Access Specialist Senior - Float Pool Job Responsibilities;

Patient Intake, Registration & Documentation:

Audits records and documentation for accuracy, troubleshoots discrepancies, and supports escalations.

Administrative & Technology Operations:

Compiles reports, troubleshoots system issues, and supports peers.

Case Management Tasks:

Audits referrals and supports escalations.

Financial Counseling:

Conducts financial reviews and mentors staff.

Insurance & Contract Coordination:

Troubleshoots complex cases and educates peers on insurance contract nuances.

Inquiries & Patient Concerns:

Handles escalations and analyzes trends.

Kiosk:

Analyzes performance and trains staff on patient kiosks.

Patient Communication & Advocacy:

Handles sensitive concerns, audits logs, and advocates for patient needs.

Referrals:

Audits referral workflows and mentors staff.

Scheduling:

Schedules surgeries and verifies readiness.

Transport:

Solves transport issues and audits logs. Health Information Management (HIM)

Coordination:

Liaises with Health Information Management (HIM) on merges and audits medical record numbers (MRNs).

Utilization Review Coordination:

Supports escalations for medical necessity. Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations. May perform additional duties as assigned.

Minimum Qualifications:

Education :

High School or GED Experience :

2 years of patient access experience

Preferred Qualifications :

Experience :

Recent experience in retail, customer service, or other service-oriented industry

Travel :

Must be willing to travel within posted location

Schedule :

Must be available to work a flexible schedule with rotating holidays and every other weekend. Schedule is published in the second week of each month (2 weeks prior at minimum).

Other :

Fast thinking and versatile. Consistent employment with the same employer is a plus.