A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
Portsmouth, VA Job Details Part-time | Full-time $18 - $24 an hour 8 hours ago Qualifications Customer follow-ups Phone inquiries Office activity coordination Intake Service scheduling Patient demographics HIPAA Filing Client file management Healthcare referral management Mental health resources facilitation Client referral services Medical record retrieval Health information regulatory compliance Handling patient inquiries Clinical confidentiality policies Patient registration Managing patient records Care coordination Case service coordination Interdisciplinary behavioral health coordination experience Entry level Provider communication in social service case management Documentation reviews Office record organization Full Job Description
JOB OVERVIEW
The Empowerment Center is seeking a highly organized, dependable, and people-centered Intake Coordinator to manage and coordinate the intake and referral process for individuals seeking behavioral health and supportive services. This person will serve as one of the first points of contact for individuals, families, referral sources, hospitals, community agencies, and other providers seeking services through The Empowerment Center. We need someone who can take ownership of a referral and keep it moving. The Intake Coordinator will receive referrals, communicate with referral sources, gather required records and documentation, schedule intake appointments, organize intake packets, track pending referrals, follow up on missing information, and coordinate with the appropriate clinical and program staff to support timely admissions.
KEY RESPONSIBILITIES
Receive and process new referrals Respond to referral calls, emails, and inquiries Complete initial intake and demographic information Gather insurance and eligibility information Request medical, psychiatric, hospital, treatment, and other supporting records when needed Obtain and organize required intake forms, releases, consents, and supporting documentation Maintain organized electronic intake and referral files Schedule assessments and intake appointments Coordinate with LMHPs and other qualified clinical staff when clinical assessments or reviews are required Track referrals from initial contact through admission, redirection, or closure Follow up consistently on missing documents and outstanding requirements Communicate professionally with referral sources and community providers Help individuals understand what documentation or appointments are needed to move forward Coordinate internally with program staff regarding potential admissions Maintain referral and admission tracking logs Assist with transition into services once an individual is approved for admission Protect confidential information and follow HIPAA and organizational requirements
WHO WE NEED
We need someone who is organized and persistent . Someone who doesn't receive a referral and allow it to sit in an inbox. Someone who follows up. Someone who knows what's missing. Someone who knows who needs to be contacted. Someone who keeps documentation organized. Someone who can communicate with people who may already be overwhelmed and help make the process easier to navigate. Most importantly, we need someone who understands: A referral represents a person waiting for help. The Intake Coordinator doesn't have to perform every part of the process personally—but they should know where the referral is, what's needed next, who is responsible, and whether it has been completed. Receive it. Organize it. Follow up. Coordinate it. Keep it moving.
