Job Summary:

\nThis position is accountable to perform a variety of office coordination, customer service and revenue cycle functions that will ensure the efficient day-to-day operations. The position plays a key role in the practice's front-end revenue cycle processes and is in a position to significantly impact the patient experience. The position requires an unwavering focus on patient satisfaction as well as the ability to multi-task.

Essential Functions and Responsibilities:

Interfaces with patients, family members, physicians, visitors, and other guests in a courteous and professional manner.\nRegisters patients in the Practice Management Information System (PMIS), obtaining and/or verifying all relevant demographic and insurance information to ensure the timely and accurate processing of claims. Reviews electronic eligibility verification responses to ensure insurance coverage is in effect for all insured patients.\nPresents patients with appropriate paperwork based upon appointment type and registration status.\nMonitors the reception area and keeps patients, family members, visitors and Associates, at all times, informed of schedule adjustments.\nMaintains a neat and orderly waiting area.\nCourteously answers all incoming phone calls. When appropriate, takes messages and delivers/communicates in a timely manner. Triages calls to ensure timely and appropriate response. Checks voicemail messages consistently throughout the day.\nProcesses patients quickly and accurately through computer-based scheduling system for appointments, surgeries, procedures and/or testing as appropriate for patient care.\nEnsures security and accuracy of patient files, payments and databases.\nCommunicates with physicians' offices and staff in a timely and professional manner. Initiates, monitors and responds to tasks through the Electronic Health Record (EHR) and Patient Portal.\nReviews patient accounts for outstanding balances. Collects co-payments, deductibles and outstanding patient balances at the time of service. Posts payments in PMIS. Reconciles records and receipts with payments collected at the end of each shift.\nResponds to request for information from centralized billing office (CBO) to ensure timely and accurate submission of claims.\nSchedules follow up appointments, diagnostic testing and other services for patients as required.\nEnsures all services are authorized and necessary referrals are active as required.\nSupports organization's participation in government incentive programs such as EHR Meaningful Use, Physician Quality Reporting System (PQRS) and other programs by collecting and recording required data and providing appropriate communication to patients.\nMay assist with the entry and processing of physician billing, including entry and/or reconciliation of inpatient, outpatient, and surgical charges.\nPerforms other duties as assigned.

Qualifications:

High School Diploma or GED required.\nMinimum of one year medical office experience preferred.\nMulti-specialty office experience preferred.\nExperience in a customer service setting preferred.\nExperience with Microsoft Office programs preferred. MWHC will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status (EOE). We are also committed to equitable and transparent compensation practices and comply with all applicable pay transparency and pay equity laws.

Required Physical Requirements:

Constant (67-100% of workday) sitting and use of arms and hands; occasional (0-33% of workday) standing, walking, bending, squatting; ability to lift, push, and pull up to 10 lbs.; auditory and visual skills.

Mental Requirements:

Possesses critical thinking and analytical skills. Ability to multi-task. Ability to communicate effectively and collaborate with a multi-disciplinary team.

Environmental Requirements and Exposure Hazards:

Potential risk of exposure to chemicals. \"It is the policy of Mary Washington Healthcare to provide reasonable accommodations to qualified individuals with a disability who are applicants for employment or Associates.\"

Compensation Pay Range:

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