Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
IS
Inova Sterling Primary Care
Patient Access Associate
Career Insights for Registrar / Patient Service Representative
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Virginia data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$45,125 / year median in Virginia
+12% projected growth
Job Description
Job Overview The Patient Access Associate 2 admits and schedules patients, conducts insurance verifications, and provides financial counseling. Ensures patient safety by demonstrating effective problem solving and effective communication skills. Engages in active listening when dealing with a customer complaints. Duties Expresses sincere concern and empathy when dealing with customer complaints. Accesses appropriate systems/services to confirm insurance coverage or other means of payment. Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner. Identifies and communicates payroll authorization and referral requirements to patients. Explains insurance benefits and patient liability by using appropriate communication methods/styles. Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary. Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures. Recognizes when a problem needs to be elevated for resolution and involves others in the problem solving process when additional input is needed. May perform additional duties as assigned. Experience Previous medical office experience or dental office experience is highly preferred Proficiency in Microsoft Office applications (Word, Excel, Outlook) for administrative tasks Knowledge of health insurance policies and health regulation compliance standards Experience working with patient management software or EMR/EHR systems for electronic health records management Strong customer service skills with the ability to communicate effectively via phone and in person Familiarity with medical terminology to accurately assist with patient inquiries and documentation Office experience demonstrating organizational skills, attention to detail, and ability to multitask effectively Bilingual (Spanish-Speaking) is a plus Join us in making a difference by providing compassionate support to our patients while ensuring efficient healthcare operations. We value energetic team players who are committed to maintaining high standards of confidentiality and professionalism. This paid position offers an exciting opportunity to grow your career within a supportive healthcare environment dedicated to excellence!