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Patient Access (Registration) Specialist - Part Time
Career Insights for Registrar / Patient Service Representative
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Scorecard
Based on Vermont data
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What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$50,628 / year median in Vermont
+8% projected growth
Job Description
Building Name:
UVMMC
•Medical Center
•
Main Campus Location Address:
111
Colchester Avenue, Burlington Vermont Regular Department:
Registration ACC Part Time Standard Hours:
20
Biweekly Scheduled Hours:
Shift:
Day Primary Shift:
•
Weekend Needs:
None Salary Range:
Min $21.84 Mid $26.82 Max $31.79
Recruiter:
Abby Luck This is 100% onsite work located at our Main Campus in Burlington, VT. This position is scheduled to work Monday-Friday, 5:30AM-9:30AM. The Patient Access Specialist is a fundamental part of the patient experience and is a key contributor to the financial health of the organization. The Specialist coordinates scheduling, registration, insurance and payer eligibility management and financial screening activities to provide an exceptional customer service experience for patients, families and visitors. The incumbent navigates complex regulatory requirements while coordinating activities across multiple disparate information systems to support physician and hospital operations while delivering a caring message in a streamlined, transparent and cohesive process. The Specialist shall function independently, resolve patient and operational issues and effectively manage patient financial engagement while facilitating all aspects of the access experience to ensure the UVM Medical Center revenue cycle remains whole.
EDUCATION
Associates degree or vocational training in a relevant area; a combination of education and experience may be substituted.
EXPERIENCE
Requires a minimum of one year of experience in customer service, medical billing, coding, insurance or authorization, management, scheduling or work in a health care environment. Prior experience with medical billing preferred. Requires ability to diffuse angry customers and handle pressure with excellent verbal communication skills. Demonstrated experience dealing effectively and compassionately with sensitive situations. This is a bargaining union position.