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The University of Vermont Medical Center

Patient Access (Registration) Specialist - Emergen

Pay: Not specified

Posted: 1 week ago

Location: Burlington, VT (Onsite)

Last Updated: 6 days ago

Hours: Part-Time

Expires: 9/30/2026

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What they do

A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.

$50,628 / year median in Vermont

+8% projected growth

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Job Description

at The University of Vermont Medical Center in Burlington, Vermont, United States Job Description This is 100% onsite work located at our Main Campus - Emergency Department in Burlington, VT. This position is scheduled to work Monday and Tuesday along with every other

Saturday, Sunday and Wednesday:

5:00PM-9:00PM. The Patient Access Specialist ED is a fundamental part of the patient experience and is a key contributor to the financial health of the organization. The specialist coordinates emergent, urgent, transfer and admission access to the organization via ambulatory and EMS arrival, while ensuring the patients are educated, supported and financially managed while in the emergency department. This includes accurate identification, registration, insurance management, follow-up scheduling and ADT transfer functions. The specialist performs initial acute screening for ambulatory arrivals, working in tandem with technicians to expedite access to clinical care; he/she facilitates all financial management functions, interviewing patients at the bedside in collaboration with physicians, nursing and support staff in a highly acute, fast paced and emotionally charged environment. The incumbent functions independently, navigating complex regulatory requirements while coordinating activities across multiple disparate information systems to support emergency department clinical operations while delivering a caring message in a chaotic environment.

EDUCATION

Associates degree, an equivalent combination of education and experience may be substituted. EMT Certification highly preferred.

EXPERIENCE

Requires a minimum of one year's experience in customer service, registration, insurance management or administrative support in a clinical environment. EMT experience, medical assistant or technician in a busy clinical environment is strongly preferred. Requires an ability to work in a busy, emotionally charged acute care environment. Requires demonstrated ability to diffuse angry/emotional customers and handle pressure with excellent verbal communication skills. The University of Vermont Health Network is an Equal Opportunity Employer. To view full details and how to apply, please login or create a Job Seeker account