Location:

Moses Lake, WA Hours:

20 hours/week (with possible room to grow)

Compensation:

$20/hour + monthly performance bonuses About the Role We're looking for a confident, compassionate communicator to join our growing team as a Client Success & Sales Coordinator . This role is much more than scheduling appointments as you'll be the first impression and voice of trust for new patients seeking help for sensitive issues like pelvic pain, postpartum recovery, and orthopedic injuries.

Your goal:

Help each potential patient feel understood, supported, and ready to take the next step toward living pain-free and active again while confidently explaining the value of investing in their health. If you love connecting with people, solving problems, and turning meaningful conversations into action this role is for you. Who We Are At Edge Physical Therapy , we help men, women, and children return to an active, fulfilling lifestyle free from pain, leaking, and injury.

We're not a typical medical office because our team of experts takes the time to truly listen, educate, and empower our patients. Our values guide everything we do:

Connection:

Build real relationships, not transactions.

Collaboration:

We win together — as a team and with our patients.

Growth:

Personally and professionally.

Balance:

We model the healthy lifestyles we help our patients achieve.

Safe Space:

We meet every patient with compassion and confidence. What You'll Do Patient Sales & Relationship Management (70%) Be the first point of contact for new patient inquiries (phone, email, in person). Guide patients through our intake and onboarding process with empathy and professionalism. Communicate the value and investment of our services helping patients feel confident in their decision to choose Edge PT. Handle common objections (price, insurance, scheduling) with confidence and care. Follow up with past patients to encourage reactivations or continued care. Maintain strong relationships with current patients through touchpoints and check-ins. Administrative & Marketing Support (30%) Manage the schedule and coordinate with providers to ensure an exceptional experience. Handle payments, paperwork, and daily administrative tasks. Support our marketing efforts by posting pre-approved content to social media and tracking engagement metrics. Track conversion rates and patient retention, sharing insights during team huddles. What Success Looks Like (you don't necessarily have to include this in the job posting but definitely in the interview phase) You'll know you're thriving in this role when: ✅ You convert 80-85% of new inquiries into initial evaluations. ✅ Patients rave about how supported and understood they felt from their very first call. ✅ You consistently follow up with warm leads and reactivations. ✅ You bring energy, professionalism, and heart to every patient interaction. You're a Great Fit If You… Are confident communicating about money, value, and premium services. Can talk about sensitive health topics with empathy and professionalism. Love helping people make decisions that improve their lives. Are organized, proactive, and not afraid to pick up the phone. Thrive in a small, collaborative team environment. Have experience in health, wellness, fitness, or client service settings. Have strong tech skills (Google Workspace, EMR or CRM experience a plus). Compensation & Growth $20+/hour base pay , depending on experience. Monthly performance bonuses based on lead conversions, retention, and reactivations. Paid training and ongoing mentorship to build confidence in sales, communication, and patient experience. To Apply Please complete our short Pre-Interview Screening Form here: (copy and paste the following link into your browser) https://docs.google.com/forms/d/e/1FAIpQLScS0tY8I8azsjpOZ9N5rNoFxDePWuJ7GcJACGq_3LS_tKcnPw/viewform?usp=dialog

•If this form is not completed you will not be considered for this position!

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Job Type:

Part-time Pay:

From $20.00 per hour

Benefits:

Employee discount Flexible schedule Professional development assistance

Work Location:

In person