Join a Team That Invests in Your Growth Northwest Foot & Ankle Center is looking for an enthusiastic, dependable, and customer-focused Patient Service Representative to join our growing team in Renton. As the first point of contact for our patients, you'll play a vital role in creating a welcoming, compassionate, and professional experience. If you enjoy helping people, thrive in a fast-paced environment, and take pride in delivering exceptional customer service, we'd love to meet you. At Northwest Foot & Ankle Center, we believe our employees are our greatest asset. We provide the training, support, and opportunities you need to grow your career while working alongside a team dedicated to outstanding patient care. Our physicians specialize in sports medicine, regenerative medicine, work-related injuries, reconstructive foot and ankle surgery, and advanced treatment options, making this a great opportunity to build a rewarding career in specialty healthcare. What You'll Do Welcome patients with a friendly and professional attitude Check patients in and out efficiently Answer a busy multi-line phone system Schedule appointments and coordinate referrals Verify insurance eligibility and benefits Collect co-pays, balances, and patient payments Update and maintain accurate patient records Process referrals, faxes, and incoming correspondence Communicate effectively with patients, providers, and team members Help ensure every patient has an exceptional experience What We're Looking For Minimum 3 years of customer service experience (Required) Medical office experience preferred, but not required Strong computer and data entry skills Excellent communication and organizational skills Ability to multitask in a fast-paced medical office Positive attitude with exceptional customer service skills Dependable with excellent attendance Professional, compassionate, and team-oriented Eager to learn and grow within our organization Additional Requirements Ability to commute to Renton, WA 98055 Willingness to travel to other clinic locations as needed (approximately 25%) In-person position

Pay:

$22.00 - $25.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Opportunities for advancement Paid sick time Paid time off Vision insurance Application Question(s): This position is centered around creating an exceptional patient experience. Tell us about a time you went above and beyond to help a customer or patient. What was the situation, what did you do, and what was the outcome?

Experience:

Customer service: 3 years (Required) Medical office: 1 year (Preferred) Willingness to travel: 25% (Required)

Work Location:

In person