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St Michael Medical Center
Patient Access Team Lead
Career Insights for Registrar / Patient Service Representative
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What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$53,707 / year median in Washington
+2% projected growth
Job Description
Where You'll Work Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.
Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person - body, mind, and spirit - in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.
Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.
We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose. Job Summary and Responsibilities As our Patient Access Team Lead, you will provide day-to-day operational leadership and workflow coordination for hospital-based patient access operations across assigned access areas, including the Emergency Department, main registration, admitting, and payer notification workflows, serving as a subject-matter expert and the first point of escalation for complex registration, insurance, authorization, and patient account issues.
Every day you will support patient access staff with real-time guidance, workflow coordination, and issue resolution to ensure timely, accurate completion of access activities and a positive patient experience, while collaborating closely with supervisors and managers to support operational continuity and service quality.
To be successful in your role, you will need strong leadership and problem-solving skills to guide staff through complex issues in real time, along with a commitment to relationship-based care and the organization's mission, and core values. Provide real‑time operational oversight and workflow coordination for patient access activities across assigned hospital access areas. Coordinate daily work assignments, task distribution, and area coverage to support patient flow, service standards, and operational continuity. Serve as the first point of escalation for complex registration, insurance verification, authorization, and patient financial issues, ensuring timely and appropriate resolution. Perform complex patient registration, insurance verification, authorization, and financial clearance activities as needed to support operations. Communicate patient financial responsibility, payment options, and available financial assistance resources, as appropriate, to support patient understanding. Provide guidance, coaching, and real‑time support to Patient Access Representatives, Financial Counselors, and Eligibility staff to reinforce accuracy, service standards, and best practices. Job Requirements Required High School Graduate General Studies, upon hire or High School GED General Studies, upon hire and Associates Other, upon hire and 3-5 years of experience in patient access, healthcare registration, admitting, or a related hospital‑based access role required., upon hire and Prior experience functioning in a senior, advanced, or lead capacity within patient access or registration., upon hire and Demonstrated experience supporting hospital-based access areas, including Emergency Department, main registration, admitting, or related workflows., upon hire and
Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person - body, mind, and spirit - in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.
Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.
We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose. Job Summary and Responsibilities As our Patient Access Team Lead, you will provide day-to-day operational leadership and workflow coordination for hospital-based patient access operations across assigned access areas, including the Emergency Department, main registration, admitting, and payer notification workflows, serving as a subject-matter expert and the first point of escalation for complex registration, insurance, authorization, and patient account issues.
Every day you will support patient access staff with real-time guidance, workflow coordination, and issue resolution to ensure timely, accurate completion of access activities and a positive patient experience, while collaborating closely with supervisors and managers to support operational continuity and service quality.
To be successful in your role, you will need strong leadership and problem-solving skills to guide staff through complex issues in real time, along with a commitment to relationship-based care and the organization's mission, and core values. Provide real‑time operational oversight and workflow coordination for patient access activities across assigned hospital access areas. Coordinate daily work assignments, task distribution, and area coverage to support patient flow, service standards, and operational continuity. Serve as the first point of escalation for complex registration, insurance verification, authorization, and patient financial issues, ensuring timely and appropriate resolution. Perform complex patient registration, insurance verification, authorization, and financial clearance activities as needed to support operations. Communicate patient financial responsibility, payment options, and available financial assistance resources, as appropriate, to support patient understanding. Provide guidance, coaching, and real‑time support to Patient Access Representatives, Financial Counselors, and Eligibility staff to reinforce accuracy, service standards, and best practices. Job Requirements Required High School Graduate General Studies, upon hire or High School GED General Studies, upon hire and Associates Other, upon hire and 3-5 years of experience in patient access, healthcare registration, admitting, or a related hospital‑based access role required., upon hire and Prior experience functioning in a senior, advanced, or lead capacity within patient access or registration., upon hire and Demonstrated experience supporting hospital-based access areas, including Emergency Department, main registration, admitting, or related workflows., upon hire and