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AP
ATI Physical Therapy
Medical Office Front Desk Receptionist
Career Insights for Registrar / Patient Service Representative
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Based on Wisconsin data
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What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$44,891 / year median in Wisconsin
+3% projected growth
Job Description
Overview Leverage your healthcare office experience and expertise in billing, coding, and insurance authorizations in a front office role where you'll support patient intake, scheduling, and accurate claims—while serving as a key point of contact for clinic operations. This position serves as the front office point of contact for business ancillary service locations and is responsible to ensure timely and accurate responses to the client requests. Individual is responsible for the clinical administrative functions of patient intake, scheduling, and registration, and clinic-based activities required to ensure accurate billing and claims. Responsibilities
- Manages front desk through excellent customer service with the ability to multitask, including working in two simultaneous practice management systems
- Manages and facilitates patient scheduling, intake, check in processes
- Responsible for completing benefit verifications timely and accurately
- Responsible for ensuring charges and documentation are completed timely and delivered to the client
- Responsible for point of service (e.g. copay) collection
- Keeps clinic stocked appropriately as needed
Qualifications Minimum Education Required:
- High School diploma or equivalent
Preferred:
Minimum Experience Required:
- 1 or more years in an administrative position
Preferred:
- Previous health care office experience
- Previous medical billing and coding
- Knowledge of benefit verification and authorization Knowledge Skills and Abilities
- The ability to communicate effectively and professionally
- Proficient with Microsoft Office Suite
- Bilingual language skills in some clinics preferred Virtual Employee?