Summary Scenic Bluffs is seeking a friendly, organized, and customer-focused Registration Professional to join our team in La Crosse. In this role, you will serve as the first point of contact for patients and visitors, ensuring a welcoming and positive experience while supporting the registration, scheduling, and financial processes that contribute to exceptional patient care. The ideal candidate is detail-oriented, compassionate, and able to thrive in a fast-paced healthcare environment while maintaining patient confidentiality and delivering outstanding customer service. Patient Registration & Reception Provide access to patients when operational hours extend before or after normal business hours. Greet patients and visitors in a professional, courteous, and timely manner. Register new and returning patients accurately and efficiently. Create and maintain patient health records in accordance with organizational procedures. Assist patients in completing required registration and consent forms. Verify and update demographic and insurance information. Assist patients with mobility or ambulatory challenges as needed and in a safe manner. Insurance & Financial Services Verify insurance eligibility using electronic verification tools and document findings appropriately. Communicate patient financial responsibilities at the time of check-in. Obtain and document third-party billing information. Accept, process, and accurately record patient payments while providing receipts. Collaborate with the Finance team regarding outstanding balances, billing questions, and insurance-related concerns. Scheduling & Communication Schedule, reschedule, and cancel patient appointments using the electronic scheduling system. Notify appropriate staff of same-day appointments and cancellations. Answer incoming telephone calls, screen inquiries, take messages, and provide information to patients and providers. Respond to routine patient and visitor requests in a professional and helpful manner. Administrative Support Maintain a clean, organized, and welcoming reception and lobby area. Retrieve, sort, and distribute interoffice correspondence as needed. Prepare deposits and distribute documentation as appropriate. Support organizational operations through additional administrative duties as assigned. Professional Responsibilities Maintain CPR certification as provided by the Health Center. Uphold patient confidentiality and comply with all privacy regulations. Promote and demonstrate the organization's mission, vision, and values in all interactions. Participate as a collaborative member of the healthcare team. Assist in other departmental requests as needed. Qualifications The successful candidate will demonstrate professionalism, discretion, and a strong commitment to patient-centered service. Candidates should possess excellent organizational skills, initiative, and problem-solving abilities while maintaining positive working relationships with patients, staff, and the public.

Preferred qualifications include:

Strong customer service and interpersonal skills. Basic understanding of healthcare office operations and accounting processes. Ability to manage multiple priorities in a fast-paced environment. High level of accuracy and attention to detail. Education & Experience Required High School Diploma, GED, or equivalent. Education & Experience Preferred Associate degree in Medical Secretary, Medical Administrative Specialist, Healthcare Administration, or a related field. Previous experience in a medical office, healthcare registration, patient access, or customer service role.