We are looking for an energetic person to join our fast paced team! Must love working with people, be comfortable working with computers and technology, and is a team player. This position is full-time and will be anywhere between 34-40 hours per week at our Oshkosh location. We would prefer someone with previous optometric or medical office experience, but are willing to train the right candidate!

Receptionist Duties & Responsibilities:

As a Receptionist, you will be the first point of contact for our company duties include the following: Patient Greeting & Reception

• Greet and welcome patients in a friendly and professional manner. Ensure patients check-in, complete necessary forms, and verify insurance information. Appointment Scheduling & Management
• Schedule appointments for eye exams, follow-up visits, optical orders & training, and special testing. Confirm and remind patients of their upcoming appointments via phone, email, or text message. Reschedule appointments and handle cancellations as needed. Phone & Email Communication
• Answer and direct incoming calls, taking messages and providing information about services, products, and policies. Respond to patient inquiries via email and assist with general information about the optical services provided. Insurance Verification & Billing
• Verify patient insurance information and process insurance claims for exams, glasses, and contact lenses. Assist patients with understanding their benefits, co-pays, and coverage. Administrative Duties
• Maintain accurate patient records in the EHR system. Process patient payments, co-pays, and handle any billing inquiries. Keep the reception area clean, organized, and stocked with necessary materials. Collaboration with Staff
• Work closely with optometrists, opticians, and technicians to ensure smooth patient flow and service delivery.

Assist in coordinating patient referrals and follow-up visits as needed.

Required Skills & Knowledge:

Customer Service

• This includes assessing the patient's needs, properly communicating with patients, effectively solving problems, showing empathy, and patience. Computer Literacy
• Basic, non-technical knowledge about computers and how to use them.

This includes familiarity and experience with computers and software.

Required Basic Skills:

Active Learning

• Understanding the implications of new information for both current and future problem-solving and decision-making scenarios. Active Listening
• Giving full attention to what patients and co-workers are saying, taking time to understand their needs/points being made, and asking questions as appropriate. Critical Thinking
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Complex Problem Solving
• Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Learning Strategies
• Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. Mathematics
• Using basic mathematics to solve problems. Communication
• Talking to others to convey information effectively. Writing
• Communicating effectively in writing as appropriate for the needs of the recipient. Time Management
• Managing one's own time and what needs to get done. Service Orientation
• Actively looking for ways to help people.

Benefits:

Paid time off, sick leave, and unpaid leave 401(k) & 401(k) Matching Employee & Family Discounts Vision coverage through the office for you and your family Monthly insurance stipend, as we do not offer health insurance Quarterly bonus opportunities

Schedule:

Monday-Friday, hours vary depending on the day. If you think this is a career opportunity for you, apply today!

Job Type:

Full-time Pay:

From $17.00 per hour

Benefits:

401(k) 401(k) matching Bereavement leave Employee discount Flexible schedule Paid time off Vision insurance

Education:

High school or equivalent (Required)

Experience:

front desk receptionist: 1 year (Preferred)

Optical:

1 year (Preferred)

Work Location:

In person