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Patient Access Specialist Responsibilities:

A Patient Access Specialist serves as the first point of contact for Froedtert South. The position is accountable for appointment scheduling, patient check-in, registration, coverage management, patient portal sign-up, patient message collection and routing, departmental support, prior authorization and WQ (work queue) management. Schedules, reschedules and cancels patient appointments Executes pre-arrival registration by adhering to registration standards Accurately identifies and enters patient's insurance coverage Performs check-in/check-out functions for patient appointments Collects all applicable self-pay payments for exams Manages and resolves assigned departmental WQs Takes messages (telephone and in-person) and uses the healthcare software in-basket to route and facilitate communication between patients and clinical care team Performs insurance verifications and prior-authorizations functions

Patient Access Specialist Requirements:

High School or GED 6 months - 1 year Formal education beyond high school in Business or Healthcare or equivalent experience preferred. Experience in a health care business or receptionist environment. Excellent computer and customer services skills. Knowledge of medical terminology; ICD-10, CPT and HCPCS codes and use. Familiarity with internet, email and Microsoft office. Effective written and verbal communication skills required. Demonstrates ability to efficiently organize work, while maintaining a high level of accuracy and productivity Experience in patient registration, insurance verification and health insurance plans.

Salary Range:

$17.00 to $25.25/hr (based on experience) Night and evening shift differential

Benefits:

Medical, dental and vision benefits available 403(b) company match available Tuition reimbursement Employee discount program Competitive PTO