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Froedtert Pleasant Prairie Hospital

Patient Support Specialist

Entry-Level JobVerifiedNo experience needed

Career Insights for Registrar / Patient Service Representative

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What they do

A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.

$44,891 / year median in Wisconsin

+3% projected growth

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Job Description

POSITION PURPOSE
Under the direction of the Registered Nurse (RN), the Patient Support Specialist performs tasks for patients, assists with the collection of patient data and performance of selected procedures, and performs activities in the department to promote comfort, safety, and a positive patient and staff experience. Complies with established standards and procedures.
MINIMUM EDUCATION REQUIRED
High School or Equivalent (GED) or completion of 11 of 12 years of high school education with anticipated graduation within 12 months.
MINIMUM EXPERIENCE REQUIRED
Entry Level
LICENSES / CERTIFICATIONS REQUIRED
Current BLS and/or CPR certification from the American Heart Association or American Red Cross or the ability to obtain certification within 90 days of hire.
KNOWLEDGE, SKILLS & ABILITIES REQUIRED
No prior experience required. Training will be provided
PRINCIPLE ACCOUNTABILITIES AND ESSENTIAL DUTIES
Under the direction of the nurse, perform patient care, treatments and procedures/activities within training and competence level. Provide the patient assistance with activities of daily living such as feeding ambulating, turning, and positioning. Promptly and courteously respond to patient call lights and provide the patient assistance within the scope of the position. Routinely and consistently conduct patient care rounds and observe patient activity, notifying the nurse immediately when a change in patient condition is identified. Accurately and promptly document patient care activities in the medical record. Recognize the occurrence of life-threatening situations and emergencies and take the appropriate actions in a timely manner. Clean, organize, and restock the department work area and patient supply locations and evaluate supplies for integrity and expiration. Clean patient rooms and care areas to facilitate patient movement. Complete all assigned education, training, and learning requirements within the scheduled time frame.
Salary Range:
$15.00 to $22.00/hr (based on experience) Evening and night shift differential available
Benefits:
Medical, dental and vision benefits available 403(b) company match available Tuition reimbursement Employee discount program Competitive PTO

Benefits

  • Paid Time Off (PTO)
  • Financial Aid/Assistance
  • 403(b) Tax-Sheltered Annuity Plans
  • Health Insurance