A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
Compassion. Accountability. Collaboration. Foresight. Joy. These are the Aspirus Core Values; and we are looking for the BEST around to join us as we demonstrate those values Every. Single. Day. Aspirus Health in Wausau, WI is seeking a
FINANCIAL COUNSELOR II
to join our
PATIENT ACCESS-REGISTRATION
team! The Financial Counselor II manages patient account credit and collection telephone calls and collection letters including tracking patient accounts transferred to an outside collection agency, perform financial assistance screening, work with patients on payment arrangements, provides assistance with escalated customer service inquiries, participates in the complaint and grievance process by collaborating with other departments to resolve complex or escalated concerns and monitor outcomes, complete price estimates, and monitor patient insurance. Provides financial resources planning, advocacy, and referral services to patients and their families.
HOURS:
Full Time 1.0 FTE, 80 Hours Biweekly Experience/Qualifications Knowledge of basic accounting, patient financial practices, and governmental and legal rules and regulations related to collection activities normally acquired through completion of a high school diploma, GED, or equivalent combination of education and experience. Technical school or college majoring in some aspect of a health information program desired. Knowledge of insurance and medical terminology desired. One year experience in social work, a public aid office, or finance background desired. Minimum of three years' experience in healthcare working collections preferred. Prior experience in implementing new collections policies desired. Previous financial or medical insurance experience beneficial. Prior Epic knowledge beneficial. Licensed and bonded collector status beneficial. Thorough knowledge of the requirements of government-funded programs such as Medical Assistance and Social Security Disability and demonstrates a working knowledge of financial guidelines of State and Federal programs. Average typing speed of 40 wpm with minimal errors Accurately operate a computer, 10-key calculator, telephone, and miscellaneous office equipment Ability to complete work with interruptions and time pressures, be accurate and detail-oriented in all work products and prioritize and meet deadlines. Must be personable and discreet, yet positively assertive displaying professional competence. Must have good oral and written communication skills. Expected to work extended hours to meet deadlines, attend meetings, and/or work shift rotation to cover longer hours of operation as needed. Employee Benefits Full benefits packages available for part- and full-time status. Time away from work accrual. Retirement plans available. Wellness program for employees and their families.
Our Mission :
We heal people, promote health and strengthen communities.
Our Vision :
Aspirus is a catalyst for creating healthy, thriving communities, trusted and engaged above all others. As an Aspirus team, we demonstrate caring, we plan to impact the future, work with happiness and enthusiasm, recognize our power to make a difference and improve the health of our communities. Aspirus Health is a nonprofit, community-directed health system based in Wausau, Wisconsin, serving northeastern Minnesota, northern and central Wisconsin and the Upper Peninsula of Michigan. The health system operates 18 hospitals and 130 outpatient locations with nearly 14,000 team members, including 1,300 employed physicians and advanced practice clinicians. For more information visit aspirus.org. Click here to learn more.
