Patient Scheduling Representative II - FORME

Summary FORME Aesthetic and Vein Center is seeking a polished, patient-focused Patient Scheduling Representative II to serve as the first point of contact for our patients . This role is ideal for someone who thrives in a fast-paced aesthetic and medical spa environment and is passionate about delivering an exceptional patient experience. The Patient Scheduling Representative supports daily clinic operations through scheduling, patient communication, payment processing all while maintaining a welcoming and professional atmosphere. Primary Responsibilities Deliver exceptional customer service while greeting and assisting patients in person and over the phone Answer incoming calls, route inquiries appropriately, and escalate complex concerns when needed Schedule, coordinate, and document patient appointments accurately within Epic and other clinic software systems Process payments for services and retail products using the clinic's point-of-sale (POS) system Support a seamless patient experience by resolving concerns professionally and efficiently Maintain accurate patient records and assist with data entry, filing, scanning, faxing, and other administrative tasks Collaborate with clinical and administrative teams to ensure smooth daily operations Knowledge

• Skills
• Abilities Experience in a medical spa, aesthetic, dermatology, plastic surgery, or healthcare setting Familiarity with Epic or other electronic medical record (EMR) systems Strong communication, multitasking, and organizational skills Professional demeanor with a passion for patient care and customer service Comfortable working in a fast-paced, team-oriented environment Qualifications Appropriate experience may be substituted for education on an equivalent basis.

Minimum Required Education:

High school diploma

Minimum Required Experience:

1 year

Preferred Experience:

2 years in customer service with clerical aspects in the medical field, EPIC, patient care, clinical setting. #LI-SN1 Physical Requirements Work Environment Sensory Acuity Ability to detect and translate speech or other communication required. May occasionally require the ability to distinguish colors and perceive relative distances between objects. Why MCW? Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental. Along with Flexible Spending options 403B Retirement Package Competitive Vacation and Paid Holidays offered Tuition Reimbursement Paid Parental Leave Employee & Family Assistance Program (EFAP) Pet Insurance On campus Fitness Facility, offering onsite classes Additional discounted rates on items such as: Select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment etc. For a brief overview of our benefits see: Benefits Overview For a full list of positions see: MCW Careers At MCW all of our endeavors, from our internal operations to our interactions with our partners, are driven by our shared organizational values: Caring

• Collaborative
• Curiosity
• Inclusive
• Integrity
• Respect.

We are committed to fostering an inclusive environment that values diversity in backgrounds, experiences, and perspectives through merit-based processes and in alignment with all applicable laws. We believe that embracing human differences is critical to realize our vision of a healthier world, and we recognize that a healthy and thriving community starts from within. Our values define who we are, what we stand for and how we conduct ourselves at MCW. If you believe in embracing individuality and working together according to these principles to improve health for all, then MCW is the place for you. For more information, please visit our institutional website. MCW as an Equal Opportunity Employer and Commitment to

Non-Discrimination:

The Medical College of Wisconsin (MCW) is an Equal Opportunity Employer. We are committed to fostering an inclusive community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, age, disability, sex, gender identity/expression, sexual orientation, marital status, pregnancy, predisposing genetic characteristic, or military status. Employees, students, applicants or other members of the MCW community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.