Duties and Responsibilities Works under the supervision of a licensed therapist. Performs patient related activities as are assigned by the supervising therapist. Assists patients to reach examination and treatment rooms. Maintains statistical records and other departmental reports as requested by the DOR. Supports therapists with complicated treatments. Assists with in-service training programs upon request. Assists with keeping supplies in good order and keeping equipment and the rehab office/gym clean and sanitary. Sanitizes therapeutic equipment and ensures that facilities are kept clean and tidy. Submits requisition for supplies needed in the treatment of residents to DOR. Answers phones, sets up appointments, and responds to patient queries. Performs administrative and clerical duties as needed, such as updating patients' information on the database, responding to patients' concerns, and assisting rehabilitation staff on medical procedures. Greets patients, schedules treatments, and coordinates the therapists and treatment schedules. Answering call lights and relaying need to clinical staff. Arrives to work on time, regularly, and working as scheduled, responsible for own transportation. Observes and practices confidentiality of resident information and privacy when performing job duties. Recognizes and follows the dress code of the facility including wearing name tag at all times. Performs assigned duties according to the service excellence standards and goals established for this position, and for all staff members of the facility. Attends facility meetings, staff meetings, and required or preferred in-services. Generates and develops ideas which improve the quality of care for patients in the facility. Performs all position duties according to safety rules and practices required for this position, and as required to ensure the general safety of staff, residents and visitors of this facility. Demonstrates knowledge and understanding of all policies and procedures and ability to reference them from appropriate manual. Exhibits the highest level of customer service for residents, staff and visitors. Ability to work with the highest efficiency and time management. Exhibits flexibility and consistently demonstrates the ability to respond to changing situations to meet facility and patient needs. Follows policy and procedure regarding all electronic devices, computers, tablets, etc. Supports and abides by the facility's Mission, Vision, and Values. Abides by the facility's businesses code of conduct, compliance, and HIPAA policies. Performs other duties as assigned by the supervisor, management staff or Administrator Qualifications Clerical or clinical experience may be advantageous. CNA certification a plus but not required. Data entry and computer skills. Skills and Competencies Strong organizational skills. Exceptional customer service skills. Excellent verbal and written communication skills. Supportive staff and a team-player. Displays genuine compassion and concern for the patients.